I believe multi-line field values need to be denoted with "[$$ " and "$$]" if I remember correctly.
Wes From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Tuesday, May 04, 2010 5:37 PM To: arslist@ARSLIST.ORG Subject: Email text being stripped ** Hi, We used incoming emails to submit new incidents in a pre 7x environment for years. In our new 7.5 system we are seeing the following glitch. Steps to reproduce: Send an email to the AR System. Press <Enter> when composing the text that will go into the Notes field. Example: Hi! I have a problem! What Happens: All text appears as it should in the email messages form. An incident is created. However, all text after "Hi" is missing from the notes field. What we expect to happen: The complete text to appear as following in the Notes field: Hi! I have a problem! Is there something we can do to force all of the text to submit properly? We're also testing using email to modify existing incidents & seeing the same problem with the worklog submissions if there is an <Enter> . ARS 7.5 patch 3; ITSM 7.5 patch 1; Windows 8 Thanks! somewhere. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
