Isn't there an API call to release the user? I know that some use that to log
out a user who just closes a browser window.
Rick
-----Original Message-----
From: Misi Mladoniczky <m...@rrr.se>
Date: Wed, 19 May 2010 15:17:54
To: <arslist@ARSLIST.ORG>
Subject: Re: Can we release the user without Administrator rights
Hi,
You mean that it is possible to set the floating license timeout to 30
minutes??? This is definitely news to me!
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Hi Amanullah,
> You could try setting the value in the ar.cfg file to .5 (lowest
> possible value)
> You cannot do that through the interface though.
> You have to manually edit the ar.cfg file
> License-Timeout: .5
>
> Respectfully,
>
> William Abdo
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, May 19, 2010 5:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Can we release the user without Administrator rights
>
> Hi Amanullah,
>
> Have you tried to evaluate your current license usage with the free
> test-version of RRR|License? In the typical situation, you can free up
> about 20-30% of your floating licenses just by assigning them to the
> right
> person!
>
> I definitely think that you need to be an administrator to perform the
> release, but I am not 100% sure. You have to try it out. Possibly a
> change
> to the permissions of the below mentioned Vendor-form will suffice.
>
> The release is triggered by a push-fields to the FORM:
> "AR System Administration: License Review"
>>From the ACTL:
> "AR System Administration: ManageUserLic - On Release User Button"
>
> Note that it is not allowed to use this functionality on a regular basis
> to circumvent the BMC Remedy license policy.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> Find these products, and many free tools and utilities, at
> http://rrr.se.
>
>> Hi there,
>> Version 7.1
>> We are releasing the user from Remedy as follows.
>> AR System Administration Console
>> Application
>> Users / Groups / Roles
>> then click on License review
>> in this way we can release the user for floating and fixed license.
>> My question is "is there any way we can release the user without using
> AR
>> System Administration Console"
>> Is there any possibility we can release the user without Administrator
>> rights??
>>
>> Thanks in advance
>>
>> Thanks & Regards
>>
>> Amanullah
>> Software Consultant
>>
>>
>>
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