Hi,
There is a run-process-special-command called PERFORM-ACTION-EXIT-APP, but
that is something you must do on the client in question. You can not push
such an event to a client where the user has gone to lunch.
There were an API-call, which I suspect has been replaced with the
Vendor-form and ACTL-push referenced below. This was a hidden undocumented
API-call, that was taken out of the ARAPI-dlls/libs a long time ago.
Remember that if a user performs a simple logout, the license will be
release immediately.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Isn't there an API call to release the user? I know that some use that to
> log out a user who just closes a browser window.
>
> Rick
>
> -----Original Message-----
> From: Misi Mladoniczky <[email protected]>
> Date: Wed, 19 May 2010 15:17:54
> To: <[email protected]>
> Subject: Re: Can we release the user without Administrator rights
>
> Hi,
>
> You mean that it is possible to set the floating license timeout to 30
> minutes??? This is definitely news to me!
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi Amanullah,
>> You could try setting the value in the ar.cfg file to .5 (lowest
>> possible value)
>> You cannot do that through the interface though.
>> You have to manually edit the ar.cfg file
>> License-Timeout: .5
>>
>> Respectfully,
>>
>> William Abdo
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>> Sent: Wednesday, May 19, 2010 5:07 AM
>> To: [email protected]
>> Subject: Re: Can we release the user without Administrator rights
>>
>> Hi Amanullah,
>>
>> Have you tried to evaluate your current license usage with the free
>> test-version of RRR|License? In the typical situation, you can free up
>> about 20-30% of your floating licenses just by assigning them to the
>> right
>> person!
>>
>> I definitely think that you need to be an administrator to perform the
>> release, but I am not 100% sure. You have to try it out. Possibly a
>> change
>> to the permissions of the below mentioned Vendor-form will suffice.
>>
>> The release is triggered by a push-fields to the FORM:
>> "AR System Administration: License Review"
>>>From the ACTL:
>> "AR System Administration: ManageUserLic - On Release User Button"
>>
>> Note that it is not allowed to use this functionality on a regular basis
>> to circumvent the BMC Remedy license policy.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>>> Hi there,
>>> Version 7.1
>>> We are releasing the user from Remedy as follows.
>>> AR System Administration Console
>>> Application
>>> Users / Groups / Roles
>>> then click on License review
>>> in this way we can release the user for floating and fixed license.
>>> My question is "is there any way we can release the user without using
>> AR
>>> System Administration Console"
>>> Is there any possibility we can release the user without Administrator
>>> rights??
>>>
>>> Thanks in advance
>>>
>>> Thanks & Regards
>>>
>>> Amanullah
>>> Software Consultant
>>>
>>>
>>>
>>> DISCLAIMER:
>>> "This e-mail message including any of its attachments is intended
>> solely
>>> for the addressee(s) and may contain privileged information. If you
>> are
>>> not the addressee or you have received this email message in error,
>> please
>>> notify the sender who will remove your details from its database. You
>> are
>>> not authorized to read, copy, disseminate, distribute or use this
>> e-mail
>>> message or any attachment to it in any manner and must delete the
>> email
>>> and destroy any hard copies of it.
>>> This e-mail message does not contain financial instructions or
>> commitments
>>> of any kind. Any views expressed in this message are those of the
>>> individual sender and do not necessarily reflect the views of Emirates
>> NBD
>>> PJSC, or any other related subsidiaries, entities or persons."
>>>
>>>
>>________________________________________________________________________
>>_______
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>>
>>> --
>>> This message was scanned by ESVA and is believed to be clean.
>>>
>>>
>>
>>________________________________________________________________________
>>_______
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>>_______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>> --
>> This message was scanned by ESVA and is believed to be clean.
>>
>>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
