I once faced a similar situation while I was installing change mgmt
7.1. I had accidentally unzipped one of the workflow files in the
change mgmt product download, hence the installer would hang when it
came accross the unzipped filen. I removed the unzipped file and it
worked. It might be the same in you case. Hope this helps.
Thanks
Sivarama
On May 19, 2010, at 1:36 PM, "Hulmes, Timothy W Mr CTR US USA" <[email protected]
> wrote:
**
Having major problems upgrading to ITSM 7.6
We have upgraded to ARS7.5 Patch 4/CMDB 7.6 Patch 1 successfully.
Currently running ITSM 7.0.03 Patch 9 with compatibility patch.
Every time I attempt to upgrade, making a clone of production, the
install gets stuck at “Installing ITSM extensions 43% Complete”
I have at times let it run for over 2 days just to make sure it actu
ally didn’t take that long.
Only way to kill is to either restart ARS Server or cancel the
install.
Has anyone seen or heard of this install getting stuck at 43%?
I have even tried ITSM 7.5, 7.5.01, and 7.6 with no patches and they
all stop at 43%.
ITSM 7.0.03 P9
ARS 7.4 P4
CMDB 7.6 P1
Windows 2003
SQL2005
Tim
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