Having major problems upgrading to ITSM 7.6

 

We have upgraded to ARS7.5 Patch 4/CMDB 7.6 Patch 1 successfully.

Currently running ITSM 7.0.03 Patch 9 with compatibility patch.

 

Every time I attempt to upgrade, making a clone of production,  the
install gets stuck at "Installing ITSM extensions 43% Complete"  I have
at times let it run for over 2 days just to make sure it actually didn't
take that long.  

 

Only way to kill is to either restart ARS Server or cancel the install.

 

Has anyone seen or heard of this install getting stuck at 43%?

 

I have even tried ITSM 7.5, 7.5.01, and 7.6 with no patches and they all
stop at 43%.

 

 

 

ITSM 7.0.03 P9

 

ARS 7.4 P4

 

CMDB 7.6 P1

 

Windows 2003

 

SQL2005

 

 

Tim


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