What does your arplugin log say?
Danny
Sso for ARS
Javasyatemsolutions.com
Sent from my iPhone
On 22 May 2010, at 12:10, "Rodriguez, Rafael J x23718" <[email protected]
> wrote:
**
Axton, this only occurs when I try access the SSO Siteminder
protected URL. If i bypass the protected url I can login using
arsystem authentication without any issues.
Rafael
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Axton
Sent: Friday, May 21, 2010 6:29 PM
To: [email protected]
Subject: Re: BMC's Sample SSO White Paper/Code
** Usually an ARERR 623 means that the password given in the
ARServer configuration in the Mid-Tier configuration does not match
the password configured for the "Mid-Tier User" password on the
ARServer.
Axton Grams
The statements above are just my opinion.
On Fri, May 21, 2010 at 1:34 PM, Rodriguez, Rafael J x23718 <[email protected]
> wrote:
**
Hello list,
Just wanted to find out if any of you have experienced this issue
and if so what recommendations are there to troubleshoot and resolve.
Below is my setup info:
ARS Server 7.5 Patch3 (Server Group with a load-balancer in front of
app servers)
SQL 2005
WIN 2003
Mid-Tier 7.5 Patch 4 (4 load-balanced machines)
IIS 6.0
Servlet Engine Tomcat 5.25
My issue is that I used BMC's sample SSO instructions and was able
to setup easily enough with no issues on my Dev and QA environments
which are all stand-alone machines; no load-balncers and no server
groups and all works fine. I attempted to use this in our production
environment and we're getting ARERR [623] Authentication Failed
message.
Any ideas?
Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge
Financial Solutions
2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p
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