Hello Danny here is a sample of my arplugin log <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0540 */Plug-In Trace Log -- ON (AR Plugin Server 7.5.00 Patch 003 200909200825) <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */AREA Plug-In Loaded: AREA.SSO version 1 <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginSetProperties defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginInitialization defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginTermination defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginCreateInstance defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginDeleteInstance defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginEvent undefined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ AREAVerifyLoginCallback defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ AREANeedToSyncCallback defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ AREAFreeCallback defined <PLGN> <TID: 004320> <RPC ID: 0000008143> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:44.2790 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008144> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:44.3860 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008144> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:45.4960 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008145> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:45.5260 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008145> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:46.3930 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008146> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:46.4240 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008146> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:47.4880 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008147> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:47.5030 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008147> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:48.5380 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008148> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:48.5530 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008148> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:49.5110 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008149> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:49.5410 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008149> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:50.5150 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008150> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:50.5300 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008150> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:51.6100 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008151> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:51.6400 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008151> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:52.5980 */-VL FAIL <PLGN> <TID: 005032> <RPC ID: 0000000014> <Queue: Prv: 10005> <Client-RPC: 999999> /* Tue May 18 2010 20:53:54.7910 */Plug-In Trace Log -- OFF <END OF LOG FILE>
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Saturday, May 22, 2010 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Sample SSO White Paper/Code ** What does your arplugin log say? Danny Sso for ARS Javasyatemsolutions.com Sent from my iPhone On 22 May 2010, at 12:10, "Rodriguez, Rafael J x23718" <rafael.rodrig...@broadridge.com> wrote: ** Axton, this only occurs when I try access the SSO Siteminder protected URL. If i bypass the protected url I can login using arsystem authentication without any issues. Rafael ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, May 21, 2010 6:29 PM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: BMC's Sample SSO White Paper/Code ** Usually an ARERR 623 means that the password given in the ARServer configuration in the Mid-Tier configuration does not match the password configured for the "Mid-Tier User" password on the ARServer. Axton Grams The statements above are just my opinion. On Fri, May 21, 2010 at 1:34 PM, Rodriguez, Rafael J x23718 < <mailto:rafael.rodrig...@broadridge.com> rafael.rodrig...@broadridge.com> wrote: ** Hello list, Just wanted to find out if any of you have experienced this issue and if so what recommendations are there to troubleshoot and resolve. Below is my setup info: ARS Server 7.5 Patch3 (Server Group with a load-balancer in front of app servers) SQL 2005 WIN 2003 Mid-Tier 7.5 Patch 4 (4 load-balanced machines) IIS 6.0 Servlet Engine Tomcat 5.25 My issue is that I used BMC's sample SSO instructions and was able to setup easily enough with no issues on my Dev and QA environments which are all stand-alone machines; no load-balncers and no server groups and all works fine. I attempted to use this in our production environment and we're getting ARERR [623] Authentication Failed message. Any ideas? Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG10 <http://www.wwrug.com> www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
