Two Things: Ensure that in VMWare configuration you have a "Fixed MAC Address" configured for each Remedy ARServer. This will keep the MAC address the same over reboots and VM-Moves
Also ensure that you are "Case Aware" on the MAC Address - the alpha characters must match... HTH On Tue, May 25, 2010 at 8:44 AM, Ramy S. Ayoub <[email protected]> wrote: > ** > just request trial lic from BMC and when trying to apply the lic , i have > warring msg says the the lic not invalid however its recorded in the lic > form !! > > Best Regards > > > On 5/25/10, strauss <[email protected]> wrote: >> >> ** >> >> I have several AR servers licensed on 2008 R2 systems. >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Ramy S. Ayoub >> Sent: Tuesday, May 25, 2010 10:37 AM >> To: [email protected] >> Subject: Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server >> restarted >> >> >> >> ** >> >> ** >> >> >> >> I will Request Trial Now and see the AR Server will Accept this lic or not >> , did you try it before ! >> >> >> >> On 5/25/10, strauss <[email protected]> wrote: >> >> ** >> >> That’s “normal” behavior on 2008; make sure that you license the AR Server >> based upon the physical address seen in ipconfig /all, not in the Licensing >> form on ARS. >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Ramy S. Ayoub >> Sent: Tuesday, May 25, 2010 10:07 AM >> To: [email protected] >> Subject: Remedy 7.5 Patch 4 Reset the Host ID each time the server >> restarted >> >> >> >> ** >> >> Dear list, >> >> We are in Stage to install Remedy 7.5 Patch 4 on windows 2008 and Sql 2008 >> in VMWare and every restart to the machine the Host ID for the ARSERVER >> restarted also !! with values as numbers for example 2383404978 >> >> >> >> any advice ! >> >> >> >> Best Regards, >> >> Ramy Ayoub >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- If it were not for the gutter, my mind would be homeless! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
