Looking at the VM-based ARS 7.5 system where I applied patch 005 yesterday, that problem does appear to be fixed.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Maher, Jeff Sent: Tuesday, May 25, 2010 2:10 PM To: [email protected] Subject: Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted ** There is a KB article about this (KB ID 20015161), it is scheduled to be fixed in patch 5 which was just released, you may want to go get that if you're having trouble getting it to work with the MAC address from ipconfig and this is a new install. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramy S. Ayoub Sent: Tuesday, May 25, 2010 11:44 AM To: [email protected] Subject: Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted ** just request trial lic from BMC and when trying to apply the lic , i have warring msg says the the lic not invalid however its recorded in the lic form !! Best Regards On 5/25/10, strauss <[email protected]<mailto:[email protected]>> wrote: ** I have several AR servers licensed on 2008 R2 systems. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Ramy S. Ayoub Sent: Tuesday, May 25, 2010 10:37 AM To: [email protected]<mailto:[email protected]> Subject: Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted ** ** I will Request Trial Now and see the AR Server will Accept this lic or not , did you try it before ! On 5/25/10, strauss <[email protected]<mailto:[email protected]>> wrote: ** That's "normal" behavior on 2008; make sure that you license the AR Server based upon the physical address seen in ipconfig /all, not in the Licensing form on ARS. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Ramy S. Ayoub Sent: Tuesday, May 25, 2010 10:07 AM To: [email protected]<mailto:[email protected]> Subject: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted ** Dear list, We are in Stage to install Remedy 7.5 Patch 4 on windows 2008 and Sql 2008 in VMWare and every restart to the machine the Host ID for the ARSERVER restarted also !! with values as numbers for example 2383404978 any advice ! Best Regards, Ramy Ayoub _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
