Just as an FYI – and I realize this is not a short term fix for your request – but in future versions of RKM (i.e. major/minor releases after 7.5.00), RKM will be a native AR System application like ITSM, SRM and SLM. Beyond the obvious strong benefits of being an AR-powered application (scalability, security, consistency of UI, compliance with industry standards, broad OS/DB/App or Web Srver/browser support, etc.) this also means that the application would be viewed and extended using AR System development tools like Dev Studio and the upcoming Localization Toolkit.
This is, by the way, another key identifier that BMC recognizes the strong value of AR System and expects to continue expanding BMC offerings powered by AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Alan Blake Sent: Wednesday, May 26, 2010 8:26 AM To: [email protected] Subject: Re: Customizing BMC Remedy Knowledge Management 7.5 ** In patch 3 of 7.2 the ability to localize/customize any label in RKM was introduced. See the patch file readme (Starting on page 9). I would imagine this feature progressed into the 7.5 release but don't know for sure. Alan Blake Knowlysis --- On Wed, 5/26/10, pivanov <[email protected]> wrote: From: pivanov <[email protected]> Subject: Re: Customizing BMC Remedy Knowledge Management 7.5 To: [email protected] Date: Wednesday, May 26, 2010, 6:54 AM Hi Michael, thanks a lot for your reply. That is really pity... I found the following facts as well: 1. Only customizable are the templates. 2. The Thesaurus functionality (Stop file as well) is not working with Cyrillic words and symbols. If someone else knew other restrictions, I will appreciate if share them with us. Cheers, Plamen Ivanov On 26 Май, 14:56, Michael Ziniti <[email protected]</mc/[email protected]>> wrote: > Plamen, > > I had a similar request which I asked BMC and they claim that most of the UI > is stored in the rkm.war file. This means that it's essentially not > customizable. > > Michael > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]</mc/[email protected]>] On Behalf Of > pivanov > Sent: Wednesday, May 26, 2010 1:32 AM > To: [email protected]</mc/[email protected]> > Subject: Customizing BMC Remedy Knowledge Management 7.5 > > Dear Colleagues, > > i need to customize the BMC Remedy Knowledge Management 7.5. For that > reason, i must to change the Titles on the user interface (like Home, > Search, Browse, News Flashes and etc), but i can not find where RKM > store them. Can someone help me on that? > > Cheers, > Plamen Ivanov > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > This message is for the designated recipient only and may contain privileged, > proprietary, or otherwise private information. If you have received it in > error, please notify the sender immediately and delete the original. Any > other use of the email by you is prohibited. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Скриване на > цитирания текст - > > - Показване на цитирания текст - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
