There is nothing other than management paranoia. I have worked in shops where management is paranoid to not have EVERYTHING that ever happened available to them..
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Monday, June 07, 2010 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Deleting Remedy Records Specifically Incidents and Their Audits ** well that kind of what I was thinking as well. I have a customer who wants to only keep 12 months of incidents and wants to delete the rest out of the system. So why would I not just delete the incidents and everything else related to them, including associations, worklogs, audits etc... On Mon, Jun 7, 2010 at 9:28 AM, Donald Morton <d1mo...@gmail.com> wrote: ** Why is it bad to delete them? Sent from my iPod On Jun 4, 2010, at 8:17 PM, Robert Fults <rfu...@fiu.edu> wrote: ** You generally don't want to delete the records. Consider archiving them instead. Robert Fults Remedy Admin/Dev Florida International University _____ From: Kevin Begosh [kbeg...@gmail.com] Sent: Friday, June 04, 2010 2:07 PM Subject: Deleting Remedy Records Specifically Incidents and Their Audits ** Just wondering how everyone out there removes records, HelpDesk tickets specifically and it's audits from the system. I was going to have an escalation that went through and remove all of the based on that cirteria, have a delete flag or something, but how is everything removing the Audit logs and for that matter all other forms related, Worklogs, SLM:Measurements etc... Just for the audit logs though for help desk, form is HPD:HelpDesk_AuditLogSystem Is the best way to in the same workflow that is deleting the helpdesk record to do a delete on the Audit log record if the $Original Request ID$ = 'Entry ID' Not looking so much for a hey do this but just wondering what everyone does -- Kevin Begosh _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
