you are right and I agree 100%. I did look through the workflow and notice that when you delete an incident it does delete a lot of things like associations and HPD:Worklog, but it does miss somethings like Audit logs, SLM stuff etc...
Thanks everyone for thier responses. Kevin Begosh On Mon, Jun 7, 2010 at 11:27 AM, Robert Molenda <[email protected]>wrote: > ** In version 7.5 the delete filters pretty much cleanup everything - > however I did notice that the Audit is not deleted (bug or feature? eh')... > > Anyway concerning the "Deletion of records" - it all depends upon the > customer requirements. > > Are there any Regulatory Requirements for the retention of data? ie: SOX, > Gaming Commission, DOD / DOJ Audits? > > What are the "Trending Report Requirements"? > > Unavailability of CI information is important for "The Life" of the product > - which is generally 3 to 5 years. > > If their storage requirements are met via a archive/reporting - read - Data > Warehouse - type of solution then it is OK to keep the production system > "lean"... > > Just ensure that all the requirements are understood, WELL DOCUMENTED, and > signed off by the customer before beginning the delete process. > > Just my thoughts - HTH > Robert Molenda > > > On Mon, Jun 7, 2010 at 7:57 AM, LJ LongWing <[email protected]> wrote: > >> ** >> >> There is nothing other than management paranoia. I have worked in shops >> where management is paranoid to not have EVERYTHING that ever happened >> available to them…. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Kevin Begosh >> *Sent:* Monday, June 07, 2010 8:39 AM >> *To:* [email protected] >> *Subject:* Re: Deleting Remedy Records Specifically Incidents and Their >> Audits >> >> >> >> ** well that kind of what I was thinking as well. I have a customer who >> wants to only keep 12 months of incidents and wants to delete the rest out >> of the system. So why would I not just delete the incidents and everything >> else related to them, including associations, worklogs, audits etc... >> >> On Mon, Jun 7, 2010 at 9:28 AM, Donald Morton <[email protected]> wrote: >> >> ** >> >> Why is it bad to delete them? >> >> >> >> Sent from my iPod >> >> >> On Jun 4, 2010, at 8:17 PM, Robert Fults <[email protected]> wrote: >> >> ** >> >> You generally don't want to delete the records. Consider archiving them >> instead. >> >> >> >> Robert Fults >> >> Remedy Admin/Dev >> >> Florida International University >> >> >> ------------------------------ >> >> *From:* Kevin Begosh [[email protected]] >> *Sent:* Friday, June 04, 2010 2:07 PM >> *Subject:* Deleting Remedy Records Specifically Incidents and Their >> Audits >> >> ** >> >> Just wondering how everyone out there removes records, HelpDesk tickets >> specifically and it's audits from the system. I was going to have an >> escalation that went through and remove all of the based on that cirteria, >> have a delete flag or something, but how is everything removing the Audit >> logs and for that matter all other forms related, Worklogs, SLM:Measurements >> etc... >> >> >> >> Just for the audit logs though for help desk, form is >> HPD:HelpDesk_AuditLogSystem >> >> >> >> Is the best way to in the same workflow that is deleting the helpdesk >> record to do a delete on the Audit log record if the $Original Request ID$ = >> 'Entry ID' >> >> >> >> Not looking so much for a hey do this but just wondering what everyone >> does >> >> -- >> Kevin Begosh >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> >> >> -- >> Kevin Begosh >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
