In version 7.5 the delete filters pretty much cleanup everything - however I did notice that the Audit is not deleted (bug or feature? eh')...
Anyway concerning the "Deletion of records" - it all depends upon the customer requirements. Are there any Regulatory Requirements for the retention of data? ie: SOX, Gaming Commission, DOD / DOJ Audits? What are the "Trending Report Requirements"? Unavailability of CI information is important for "The Life" of the product - which is generally 3 to 5 years. If their storage requirements are met via a archive/reporting - read - Data Warehouse - type of solution then it is OK to keep the production system "lean"... Just ensure that all the requirements are understood, WELL DOCUMENTED, and signed off by the customer before beginning the delete process. Just my thoughts - HTH Robert Molenda On Mon, Jun 7, 2010 at 7:57 AM, LJ LongWing <[email protected]> wrote: > ** > > There is nothing other than management paranoia. I have worked in shops > where management is paranoid to not have EVERYTHING that ever happened > available to them…. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Kevin Begosh > *Sent:* Monday, June 07, 2010 8:39 AM > *To:* [email protected] > *Subject:* Re: Deleting Remedy Records Specifically Incidents and Their > Audits > > > > ** well that kind of what I was thinking as well. I have a customer who > wants to only keep 12 months of incidents and wants to delete the rest out > of the system. So why would I not just delete the incidents and everything > else related to them, including associations, worklogs, audits etc... > > On Mon, Jun 7, 2010 at 9:28 AM, Donald Morton <[email protected]> wrote: > > ** > > Why is it bad to delete them? > > > > Sent from my iPod > > > On Jun 4, 2010, at 8:17 PM, Robert Fults <[email protected]> wrote: > > ** > > You generally don't want to delete the records. Consider archiving them > instead. > > > > Robert Fults > > Remedy Admin/Dev > > Florida International University > > > ------------------------------ > > *From:* Kevin Begosh [[email protected]] > *Sent:* Friday, June 04, 2010 2:07 PM > *Subject:* Deleting Remedy Records Specifically Incidents and Their Audits > > ** > > Just wondering how everyone out there removes records, HelpDesk tickets > specifically and it's audits from the system. I was going to have an > escalation that went through and remove all of the based on that cirteria, > have a delete flag or something, but how is everything removing the Audit > logs and for that matter all other forms related, Worklogs, SLM:Measurements > etc... > > > > Just for the audit logs though for help desk, form is > HPD:HelpDesk_AuditLogSystem > > > > Is the best way to in the same workflow that is deleting the helpdesk > record to do a delete on the Audit log record if the $Original Request ID$ = > 'Entry ID' > > > > Not looking so much for a hey do this but just wondering what everyone does > > -- > Kevin Begosh > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Kevin Begosh > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
