Be sure that the permission to the attachment field is set to include either "Public" or "General Access" (depending on which ARS version you are using).
Thank you, Sandra Hennigan, ITIL v3 Remedy Developer WHS - ITMD Office: Pentagon 5A936 Phone: 703-695-1207 [email protected] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Walters, Mark Sent: Monday, June 07, 2010 10:53 AM To: [email protected] Subject: Re: run process to Attach file from shared path Issue ** ARS usually runs under the local system account on Windows - this account probably does not have permissions to access the shared drive. You may need to set ARS to run as a specific user (via the services control panel entry for the service) if you cannot access the file locally on the server. Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hany Abd El_Fatah Sent: 07 June 2010 15:49 To: [email protected] Subject: run process to Attach file from shared path Issue ** Hi, i face error "File pointer is NULL or not a valid file pointer (ARERR 295)" when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 1000000253 <Shared File Path> in a filter when try to attach a file from shared path even if i map it as a network drive. any ideas ARSystem 7.1 patch 4 OS: windows 2003 DB:SQL server 2005 -- BR, Hany _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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