i tried this soloution as i mentioned before but it still not working

On Tue, Jun 8, 2010 at 5:20 PM, Joe D'Souza <[email protected]> wrote:

> **
> Hany,
>
> Assign a drive letter say Z: to the network path and see if that works..
>
> Joe
>
>  -----Original Message-----
> *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]]*on Behalf Of *Hany Abd El_Fatah
>  *Sent:* Monday, June 07, 2010 11:19 AM
> *To:* [email protected]
> *Subject:* Re: run process to Attach file from shared path Issue
>
>  **
> sure i rstareted thee service, and also i can access the file through UNC
> path
>
> On Mon, Jun 7, 2010 at 7:10 PM, Walters, Mark <[email protected]>wrote:
>
>> **
>>
>> Did you restart the service after changing the logon details?  Make sure
>> you’re accessing the file using an UNC path (\\server\share\file).
>> Enable logon auditing on the server sharing the file and see if it’s failing
>> for any reason?
>>
>>
>>
>> Mark
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [email protected]] *On Behalf Of *Hany Abd El_Fatah
>> *Sent:* 07 June 2010 16:06
>> *To:* [email protected]
>> *Subject:* Re: run process to Attach file from shared path Issue
>>
>>
>>
>> **
>>
>> thanks for your response,
>>
>>
>>
>> i can access the file localy and i grant full control access to the shared
>> folder and to the file and tried to map the folder as network drive to be
>> like local but still not working
>>
>>
>>
>> i changed the service log on with user exist in the twos servers with the
>> same password and it's not working too
>>
>> On Mon, Jun 7, 2010 at 5:53 PM, Walters, Mark <[email protected]>
>> wrote:
>>
>> **
>>
>> ARS usually runs under the local system account on Windows – this account
>> probably does not have permissions to access the shared drive.  You may need
>> to set ARS to run as a specific user (via the services control panel entry
>> for the service) if you cannot access the file locally on the server.
>>
>>
>>
>> Mark
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [email protected]] *On Behalf Of *Hany Abd El_Fatah
>> *Sent:* 07 June 2010 15:49
>> *To:* [email protected]
>> *Subject:* run process to Attach file from shared path Issue
>>
>>
>>
>> **
>>
>> Hi,
>>
>> i face error "File pointer is NULL or not a valid file pointer (ARERR
>> 295)" when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 1000000253 <Shared
>> File Path> in a filter when try to attach a file from shared path even if i
>> map it as a network drive.
>> any ideas
>>
>>
>>
>> ARSystem 7.1 patch 4
>>
>> OS: windows 2003
>>
>> DB:SQL server 2005
>> --
>> BR,
>> Hany
>>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
BR,
Hany

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