The way that I explain Op and Prod Cat is simply this. Operational category is a Verb detailing "What I am going to do" and Product category is the Noun detailing "To What I am going to take action upon."
That thought process covers around 90% of our categorization scenarios the other 10% are split between Services and Password reset types of requests. Then of course it depends upon the type and granularity of reporting requirements. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vianna Vianna Sent: Tuesday, July 13, 2010 10:06 AM To: [email protected] Subject: Operational vs Product Categorization ** Hello! I've been asked to define Operational and Product Categorization and identify the differences between the two. I'm having a difficult time putting it into words. Does anybody have a brief document or something that can help explain why we differentiate now? Thanks! Vi _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
