Just to mix things up a bit more… In ITSM training I was told that operational catalog should be <Verb><Noun><Noun>; and to use “I need to <verb> <noun> on my <noun>”. (i.e. “ I need to INSTALL SOFTWARE on my DESKTOP”).
HTH Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Tuesday, July 13, 2010 10:27 AM To: [email protected] Subject: Re: Operational vs Product Categorization ** Thanks, all responses have been useful! Vi On Jul 13, 2010, at 11:22 AM, Thad Esser <[email protected]<mailto:[email protected]>> wrote: ** Its not perfect, but this is what I reduced it down to: * Configuration Items (CIs) - The specific things in your environment. * Product Catalog - The different TYPES of those things in your environment. * Operational Catalog - The things you DO to the things in your environment. "Operationally" how you deal with them. Hope that helps Thad On Tue, Jul 13, 2010 at 8:06 AM, Vianna Vianna <[email protected]<mailto:[email protected]>> wrote: > ** > Hello! > I've been asked to define Operational and Product Categorization and > identify the differences between the two. I'm having a difficult time > putting it into words. Does anybody have a brief document or something that > can help explain why we differentiate now? > > Thanks! > > Vi > _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the > Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
