Prashanth, Just a note that the issue was a permission issue. The fact that changing permission made it work shows that.
The issue is to remember that you are talking about TWO different users here..... First, the user who is the person performing the operation that is triggering the operation that causes the notification. They may have access to all kinds of things. They in your case had access to the field that was going into the subject. Second, the use who is being notified. They may have completely different permissions than the user who is doing the operation that triggers the notification. And, we don't necessarily know the user name -- often, we just have an email address so no user. If we know the user, we should be using that user (when possible) to determine access. When we don't know the user, we have to assume no permission so just Public access. In your case, it is this SECOND user whose permissions are being used -- and if it is just an email address, it means only Public fields. This is critical so that we don't send information in a notification that the user is not allowed to see (or that you have used workflow to transfer to a field that is public for this particular notification). This is a good example where casual treatment is actually a security hole where you can get data you should not be getting as a side effect of notification. We default to not sending data unless we know we are allowed to send it. Hopefully, this makes sense. Doug Mueller ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of <Prashanth Bhagawat> Sent: Sunday, July 18, 2010 9:56 PM To: [email protected] Subject: Re: Remedy Email Notification Subject Line is Blank*Resolved* ** Hi All, This issue is resolved, as suggested in the arlist I added public permissions to Subject field on one of our custom email messages form (IMPT Messages) after this change I was able to see subject line in the ar system email messages form, am sure this was not a permission issue since I was able to display the subject line content using a message action in the filter just before the notify action. Not to worry much about permissions, this work around has fixed the problem right now. So thanks a lot for Arslist community members. Regards, Prashanth Bhagawat ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Arner, Todd Sent: Friday, July 16, 2010 7:56 PM To: [email protected] Subject: Re: Remedy Email Notification Subject Line is Blank Is it possible that the subject field is set to Display Only? I have ran into problems pushing data to an email from a display only field... Just a thought. Todd Arner ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of <Prashanth Bhagawat> Sent: Friday, July 16, 2010 1:00 AM To: [email protected] Subject: Re: Remedy Email Notification Subject Line is Blank ** --> Hi Thad, There is no filter which is clearing the subject line, and permission isn't an issue to, it has got similar permission to that of the body which is getting set on AR system email messages form. Br, Prashanth ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Thad Esser Sent: Thursday, July 15, 2010 8:47 PM To: [email protected] Subject: Re: Remedy Email Notification Subject Line is Blank ** Prasanth, If permissions aren't the issue, maybe phasing is. As notify actions are phase 3 actions, could there be any other workflow resetting the subject before the notify actually happens? One other unlikely thing to check is the execution order of your filters. Filters with the same execution order could fire in any order. By migrating to a new server you change the modified date (which is the not-quite-so-random piece of how they fire), and that could change the order in which they fire such that the notify happens before the set fields. Good luck, Thad On Thu, Jul 15, 2010 at 5:00 AM, Terry Bootsma <[email protected]<mailto:[email protected]>> wrote: ** Change the permission of the field which you are copying to the subject in the ARSystem Email Messages form to "public" (ie. the source field) . You should find this will work... Had the same issue here a few days ago. Terry On Jul 15, 2010, <[email protected]<mailto:[email protected]>> wrote: ** Hi All, we got an issue related to email notification , subject line of the email generated in ar system email messages is blank. we have custom built applications, there is IPMT email messages a custom built email notification form where we store all the emails generated there first then a filter on this form has got notify action which reads subject, body and user related information from this form as current value and creates entries in AR system email messages form, all the field values are there for the email created in arsystem email messages form except for subject line. i can see subject inITPMT email message form where notify action reads the data. When i add $subject$ in a message action of the filter before the notify action message shows the email subject value, but after notify action subject line is blank in email messages form. I did few of the below mentioned tasks to check if these resolves the issue but no help 1. I recreated the field on custom built IPMT email messages form 2. resaved the filter with notify action- no use 3. Removed $subject$ from the notify action of the filter ie it was blank and remedy defaulted the value to "AR System Notification" 4. Included a core field in the subject ex. assigned to and the value of the assigned to was pushed into ar system email messages form which was strange. This issue we have observed during the testing of migrated application, ie we have migrated remedy 6.3 application into 7.5 server. This works fine in 6.3 system, we have used remedy migrator to migrate the application. Has any one faced this issue before? What could have gone wrong? How can i debug this since filter log will not indicate something that has gone wrong in notify action of the filter? Regards, Prashanth This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -------------------------------------------------------------------------------- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ================================================================================ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
