Can u try with another test form instead of IPMT, push the subject & body to AR System email messages form through a filter?
Thanks & Regards, Mahendra Mahalkar On Fri, Jul 16, 2010 at 11:29 AM, <Prashanth Bhagawat> < [email protected]> wrote: > ** > > Hi Thad, > > > > There is no filter which is clearing the subject line, and permission isn’t > an issue to, it has got similar permission to that of the body which is > getting set on AR system email messages form. > > > > Br, > > > > Prashanth > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Thad Esser > *Sent:* Thursday, July 15, 2010 8:47 PM > *To:* [email protected] > *Subject:* Re: Remedy Email Notification Subject Line is Blank > > > > ** Prasanth, > > If permissions aren't the issue, maybe phasing is. As notify actions are > phase 3 actions, could there be any other workflow resetting the subject > before the notify actually happens? > > One other unlikely thing to check is the execution order of your filters. > Filters with the same execution order could fire in any order. By migrating > to a new server you change the modified date (which is the > not-quite-so-random piece of how they fire), and that could change the order > in which they fire such that the notify happens before the set fields. > > Good luck, > Thad > > On Thu, Jul 15, 2010 at 5:00 AM, Terry Bootsma <[email protected]> > wrote: > > ** Change the permission of the field which you are copying to the subject > in the ARSystem Email Messages form to "public" (ie. the source field) . > You should find this will work... Had the same issue here a few days ago. > > Terry > > > > On Jul 15, 2010, <[email protected]> wrote: > > ** > > Hi All, > > > > we got an issue related to email notification , subject line of the email > generated in ar system email messages is blank. we have custom built > applications, there is IPMT email messages a custom built email notification > form where we store all the emails generated there first then a filter on > this form has got notify action which reads subject, body and user related > information from this form as current value and creates entries in AR system > email messages form, all the field values are there for the email created in > arsystem email messages form except for subject line. i can see subject > inITPMT email message form where notify action reads the data. > > > > When i add $subject$ in a message action of the filter before the notify > action message shows the email subject value, but after notify action > subject line is blank in email messages form. > > > > I did few of the below mentioned tasks to check if these resolves the issue > but no help > > 1. I recreated the field on custom built IPMT email messages form > > 2. resaved the filter with notify action- no use > > 3. Removed $subject$ from the notify action of the filter ie it was blank > and remedy defaulted the value to "AR System Notification" > > 4. Included a core field in the subject ex. assigned to and the value of > the assigned to was pushed into ar system email messages form which was > strange. > > This issue we have observed during the testing of migrated application, ie > we have migrated remedy 6.3 application into 7.5 server. This works fine in > 6.3 system, we have used remedy migrator to migrate the application. > > Has any one faced this issue before? > > What could have gone wrong? How can i debug this since filter log will not > indicate something that has gone wrong in notify action of the filter? > > > > > > *Regards,* > > *Prashanth * > > > > > > This message is for the designated recipient only and may contain > privileged, proprietary, or otherwise private information. If you have > received it in error, please notify the sender immediately and delete the > original. Any other use of the email by you is prohibited. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > This message is for the designated recipient only and may contain > privileged, proprietary, or otherwise private information. If you have > received it in error, please notify the sender immediately and delete the > original. Any other use of the email by you is prohibited. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
