Vi, It is as designed.. The Full Name gets populated only when it is NULL by concatinating the values of the First Name, Middle Initials and Last Name..
If you want to change that, you will need to customize the out of the box flow to set the full name even when not null to what it does out of the box.. Cheers Joe ________________________________ From: Vianna Vianna <[email protected]> To: [email protected] Sent: Tue, July 20, 2010 10:25:52 AM Subject: Updating People Records issue ** Hello We're using ITSM 7.5. We had an integration feeding our people records which corrupted a majority of them and overwrote them with some bad data. One of the issues we had was the system modified the First name and Last name to all CAPS rather then proper case. We've since disconnected the external feed and I exported the people data, modified the First & last names to proper case and reimported it. I suppose I should have made the change in the user form instead as now the people form and user form are inconsistent as the FULL NAME in the user form remains as all caps where as the first and last name in the People Record is now proper case. I'm wondering if anybody can suggest how to correct this? Should I modify in the user form as well and are there any other forms feeding support group etc. that I should modify. Will that cause a problem for existing tickets that are assigned to people who's name is in different case? Any suggestions will be very appreciated. Thanks Vi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
