I wonder though, could you import records into the appropriate forms to have the name change processed? I have seen people mention where they have automation that populates the CTM Load forms to create new people records (we plan on doing this with Meta-Update) but I am not sure how different the Data Wizard is from the Data Load Wizard in this respect.
Jason On Tue, Jul 20, 2010 at 11:00 AM, Boyd, Rebecca E. <boy...@wfu.edu> wrote: > ** > > FWIW, look at the Data Wizard Console under the Application Administration > Console > Foundation > Data Management Tool. > > > > Person Name is one of the items that can be changed with this tool. This > isn’t feasible for a mass update like you have, but you could use it to look > at the workflow BMC designed for name changes. > > > > Rebecca > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Vianna Vianna > *Sent:* Tuesday, July 20, 2010 1:31 PM > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: Updating People Records issue > > > > ** > > Thanks Joe. So do you recommend against me doing an export from and import > to the User form with the full name modified to proper case to match the > People form? Also in the CTM: Support Group Association form? I just don't > want to modify the work flow right now because the data feed has been > stopped so I only need to do a one time bulk update to correct the records. > > Thanks again for your response > > Vi > > ------------------------------ > > Date: Tue, 20 Jul 2010 10:09:53 -0700 > From: joe_rem...@yahoo.com > Subject: Re: Updating People Records issue > To: arslist@ARSLIST.ORG > > ** > > Vi, > > > > It is as designed.. The Full Name gets populated only when it is NULL by > concatinating the values of the First Name, Middle Initials and Last Name.. > > > > If you want to change that, you will need to customize the out of the box > flow to set the full name even when not null to what it does out of the > box.. > > > > Cheers > > > > Joe > > > ------------------------------ > > *From:* Vianna Vianna <vianna...@hotmail.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Tue, July 20, 2010 10:25:52 AM > *Subject:* Updating People Records issue > > ** Hello > We're using ITSM 7.5. We had an integration feeding our people records > which corrupted a majority of them and overwrote them with some bad data. > One of the issues we had was the system modified the First name and Last > name to all CAPS rather then proper case. We've since disconnected the > external feed and I exported the people data, modified the First & last > names to proper case and reimported it. I suppose I should have made the > change in the user form instead as now the people form and user form are > inconsistent as the FULL NAME in the user form remains as all caps where as > the first and last name in the People Record is now proper case. I'm > wondering if anybody can suggest how to correct this? Should I modify in the > user form as well and are there any other forms feeding support group etc. > that I should modify. Will that cause a problem for existing tickets that > are assigned to people who's name is in different case? > > Any suggestions will be very appreciated. > > Thanks > > Vi > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
