That's why I included the citations. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Monday, July 26, 2010 10:31 AM To: [email protected] Subject: Re: Change Management question
** So you guys can imagine my dilemma - I have one group of very experienced, respected and trained people (you guys) telling me something that is 180 degrees apart from what another group of experienced, respected, and trained people (my ITIL experts) are telling me. And how the tool is set up, although it supports what you guys are saying, is deemed to be somewhat irrelevant by the other guys. Welcome to ITIL, huh? Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
