Hi Richard,
No tutorials will be available. You can write a filter on Modify action on SRM:Request Use the set field action to read the values from the CTM:Support Group Write one more set field action to set the group id or other things Use the Notify action to notify to the Group Provide the time so that I will give the actions how u have to write in the filter so that it will be useful for u further Thanks & Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Matovu Sent: Tuesday, July 27, 2010 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: Service Request Approvals based on Requestor's Department ** Hi Ram, Thanks for the quick response. Any links or tutorial you can point me to to try it out? Thanks and Regards, Richard On Tue, Jul 27, 2010 at 3:36 PM, Ram Rudra <rambabu.ru...@gssamerica.com> wrote: ** Richard, There is no OOB code. But you have to write a filter on the SRM:Request form. Thanks & Regards, Ram Rudra From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Matovu Sent: Tuesday, July 27, 2010 5:45 PM To: arslist@ARSLIST.ORG Subject: Service Request Approvals based on Requestor's Department ** Hi all, I have defined several service request to be approved using Service Request Approval - Level instead of Management Chain. However, on the Approval Mappings, the mapping criteria is only Navigation Categories, SRD Information and Requestor Information. Is there any way out-of-box to do approvals based on the requestor's department e.g. for IT, the approval go to a certain group and for HR, the approvals to another group. I saw it was possible with change and I am wondering why not for Service Requests. I will be very grateful for any help. Thanks, Richard _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Matovu Richard Matrich Email: rich...@matrich.net Web: http://www.matrich.net/ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
