Actually, you could also use the "Get Authority" type rules within Approval to get this data so that you can build the entire gathering of data and the determination of who to get to approve into the approval process without having to create filters on the source form. This is a superior method to keep the approval definition and process self-contained rather than relying on something outside it to give it data.
There was a mention that what is requested is available in SRM 7.6. It is -- and I think done using the filter approach. But since then, the team has realized that there are "Get Authority" rules (this rule type has been available in the approval server for 10+ years but many people just were not aware of it) and that will be the approach used in the future. Either the filter on SRM approach or the rules in the approval process will allow you to accomplish what you are looking for in a straight-forward way. Doug Mueller ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ram Rudra Sent: Tuesday, July 27, 2010 6:30 AM To: [email protected] Subject: Re: Service Request Approvals based on Requestor's Department ** Hi Richard, No tutorials will be available. You can write a filter on Modify action on SRM:Request Use the set field action to read the values from the CTM:Support Group Write one more set field action to set the group id or other things Use the Notify action to notify to the Group Provide the time so that I will give the actions how u have to write in the filter so that it will be useful for u further Thanks & Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Richard Matovu Sent: Tuesday, July 27, 2010 6:11 PM To: [email protected] Subject: Re: Service Request Approvals based on Requestor's Department ** Hi Ram, Thanks for the quick response. Any links or tutorial you can point me to to try it out? Thanks and Regards, Richard On Tue, Jul 27, 2010 at 3:36 PM, Ram Rudra <[email protected]<mailto:[email protected]>> wrote: ** Richard, There is no OOB code. But you have to write a filter on the SRM:Request form. Thanks & Regards, Ram Rudra From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Richard Matovu Sent: Tuesday, July 27, 2010 5:45 PM To: [email protected]<mailto:[email protected]> Subject: Service Request Approvals based on Requestor's Department ** Hi all, I have defined several service request to be approved using Service Request Approval - Level instead of Management Chain. However, on the Approval Mappings, the mapping criteria is only Navigation Categories, SRD Information and Requestor Information. Is there any way out-of-box to do approvals based on the requestor's department e.g. for IT, the approval go to a certain group and for HR, the approvals to another group. I saw it was possible with change and I am wondering why not for Service Requests. I will be very grateful for any help. Thanks, Richard _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Matovu Richard Matrich Email: [email protected]<mailto:[email protected]> Web: http://www.matrich.net/ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
