Hi Doug, Thanks for input. Where do I find the "Get Authority" type rules? I would like to venture and try it out.
Thanks and Kind Regards, Richard On Thu, Jul 29, 2010 at 7:51 PM, Mueller, Doug <[email protected]> wrote: > ** > Actually, you could also use the "Get Authority" type rules within Approval > to get this data so that you can > build the entire gathering of data and the determination of who to get to > approve into the approval process > without having to create filters on the source form. This is a superior > method to keep the approval definition > and process self-contained rather than relying on something outside it to > give it data. > > There was a mention that what is requested is available in SRM 7.6. It is > -- and I think done using the filter > approach. But since then, the team has realized that there are "Get > Authority" rules (this rule type has been > available in the approval server for 10+ years but many people just were > not aware of it) and that will be the > approach used in the future. > > Either the filter on SRM approach or the rules in the approval process will > allow you to accomplish what you > are looking for in a straight-forward way. > > Doug Mueller > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Ram Rudra > *Sent:* Tuesday, July 27, 2010 6:30 AM > > *To:* [email protected] > *Subject:* Re: Service Request Approvals based on Requestor's Department > > ** > > Hi Richard, > > > > No tutorials will be available. > > > > You can write a filter on Modify action on SRM:Request > > > > Use the set field action to read the values from the CTM:Support Group > > Write one more set field action to set the group id or other things > > Use the Notify action to notify to the Group > > > > Provide the time so that I will give the actions how u have to write in the > filter so that it will be useful for u further > > > > Thanks & Regards, > > Rambabu Rudra > > System Administrator > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Richard Matovu > *Sent:* Tuesday, July 27, 2010 6:11 PM > *To:* [email protected] > *Subject:* Re: Service Request Approvals based on Requestor's Department > > > > ** Hi Ram, > > Thanks for the quick response. Any links or tutorial you can point me to to > try it out? > > Thanks and Regards, > > Richard > > On Tue, Jul 27, 2010 at 3:36 PM, Ram Rudra <[email protected]> > wrote: > > ** > > Richard, > > There is no OOB code. But you have to write a filter on the SRM:Request > form. > > > > Thanks & Regards, > > Ram Rudra > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Richard Matovu > *Sent:* Tuesday, July 27, 2010 5:45 PM > *To:* [email protected] > *Subject:* Service Request Approvals based on Requestor's Department > > > > ** Hi all, > > > > I have defined several service request to be approved using Service Request > Approval - Level instead of Management Chain. However, on the Approval > Mappings, the mapping criteria is only Navigation Categories, SRD > Information and Requestor Information. Is there any way out-of-box to do > approvals based on the requestor's department e.g. for IT, the approval go > to a certain group and for HR, the approvals to another group. > > I saw it was possible with change and I am wondering why not for Service > Requests. I will be very grateful for any help. > > Thanks, > > Richard > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Matovu Richard > Matrich > Email: [email protected] > Web: http://www.matrich.net/ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Matovu Richard Matrich Email: [email protected] Web: http://www.matrich.net/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
