Ooooo, I forgot about that one. Thanks for the reminder. On Fri, Jul 30, 2010 at 9:22 AM, LJ LongWing <[email protected]> wrote:
> ** > > While turning on Log to Form for the User form would allow this….I was > actually referring to the creation of > > > > AR System Historical License Usage > > > > J > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Mueller, Doug > *Sent:* Friday, July 30, 2010 9:59 AM > > *To:* [email protected] > *Subject:* Re: Capturing when an Admin Login is used > > > > ** > > Matthew, > > > > I believe what LJ is referring to is a feature that was added to the 7.5 > release that allows you to "log to form". > > > What this allows you to do is to turn on user logging and direct that it go > to a form. You could then set up > > filters that will look at every user login/logout/failed > password/timeout/... event and take action. This action > > could be to have a table that has a record for every user and you update a > counter on every login/logout or > > note times of login and on logout you calculate duration. You could tell > whether the user timed out or > > did a formal logout. > > > > The key is that this is the same as your log analysis option, but it would > be automated and calculate the > > data into a form that users could report on or use or do whatever you want > with the data without you having > > to do the analysis. > > > > Note: doing this, you want an escalation or use archiving (with the delete > option) to keep removing old records > > from this form -- unless you want to keep the entire log of course. > > > > I hope this helps clarify the suggestion, > > > > Doug Mueller > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Matthew Perrault > *Sent:* Friday, July 30, 2010 8:38 AM > *To:* [email protected] > *Subject:* Re: Capturing when an Admin Login is used > > ** > > Thanks guys. > > Ya I tried adding some code to the AR System:License Review form, > > but that’s a Vendor form, and it didn’t work L. > > I look into the INIT form, though, but I really needed to capture when the > Admin tool is logged into. > > I’m thinking if there was a table in the DB, I could write a DB trigger on > that to insert into a different table, > > Then drop a view form on that table > > > > As far as upgrade to 7.5 (it’ll solve all your problems! MMMMOOOOOOOOO—plop > plopàBull….) > > That’s not going to happen any time soon. > > I heard the same thing on upgrading to 7.1…needless to say, I was less than > impressed. > > “Fool me once, shame on you. Fool me twice, shame on me.” > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Friday, July 30, 2010 9:58 AM > *To:* [email protected] > *Subject:* Re: Capturing when an Admin Login is used > > > > ** > > Matthew, > > As John mentioned, you could use the Init form, but that only works in the > user tool…not Admin or Web…your best option in my opinion is to upgrade to > 7.5 and turn on the user license monitoring feature…then write a filter on > these forms to do what you need….outside of upgrading, I believe your only > other option is the user log. > > > > ** > > Matthew, > > Look for the INIT_Form in the docs. > > You have to add it to the ar.cfg file. I loads in the back ground and you > can use it to push data to your “Spy on the bad admin” form;^> > > Can ya tell it’s Friday? > > > > --- > John J. Reiser > Senior Software Development Analyst > Remedy Administrator/Developer > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Matthew Perrault > *Sent:* Friday, July 30, 2010 8:11 AM > *To:* [email protected] > *Subject:* Capturing when an Admin Login is used > > > > ** > > All, > > I’m trying to capture when a specific Administrator Login is used to login > to the User or Admin Tool. > > I need to take that information, and save the ID and the Timestamp into a > Form/Table so that it can be reported off of monthly. > > While I could turn on the User Logging (from the Server Information form), > and run a Perl Script to convert it into a CSV, > > that means I would have to be doing the reporting (which I want to avoid). > > It also means that Log could get pretty big. > > > > Does anybody have any suggestions/ideas on how I can do this with Remedy > Work Flow? > > I thought there was a way, but I can’t remember. > > > > ARS 7.1 Patch 8 > > ITSM 7.1 > > MS SQL Database 2005 > > Windows Server 2003 > > > > Thanks in advance > > Matt P. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
