Upgrading ITSM and ARS are completely different animals. Not that an ARS upgrade will always be perfect but it doesn't have to be a two year project like ITSM can be.
Jason On Fri, Jul 30, 2010 at 10:23 AM, Matthew Perrault < [email protected]> wrote: > ** > > Actually, it came from Internal Audit. > > They’ve already taken away some of our access at the DB level to certain > tables (approval and changes, as they are SOX related). > > Then they came back and wanted to take away our admin access all together > (i.e. no Admin Tool)…. > > So I had to argue with them for about an hour before it was finally agreed > that we would look at logging when and admin logs in to the User tool or > Admin tool > > > > I can capture Admins logging in to the User tool, > > I just need to capture it when it’s an admin logging in to the Admin Tool > as well. > > Still thinking DB trigger on a table. > > > > LJ, I know you were just mentioning a new feature in 7.5, and a possible > solution. > > J > > I was just giving BMC a little bit of grief and my .5 cent on upgrading… > > We spent 2 years upgrading to ITSM 7.1, and every horror story you hear, we > experienced. > > So we are not going to be upgrading anytime soon. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Reiser, John J > *Sent:* Friday, July 30, 2010 11:26 AM > > *To:* [email protected] > *Subject:* Re: Capturing when an Admin Login is used > > > > ** > > Matthew, > > Sounds like you are trying to catch a rogue admin doing some midnight > developing. “ I can make all your tickets get reassigned to Pete for $50” > > How about the Server Events form? > > I will capture the changes made though it will not let you know when the > admin logged in. That would in the User.log or via the init-form setting. > > HTH, > > --- > John J. Reiser > Senior Software Development Analyst > Remedy Administrator/Developer > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Matthew Perrault > *Sent:* Friday, July 30, 2010 11:38 AM > *To:* [email protected] > *Subject:* EXTERNAL: Re: Capturing when an Admin Login is used > > > > ** > > Thanks guys. > > Ya I tried adding some code to the AR System:License Review form, > > but that’s a Vendor form, and it didn’t work L. > > I look into the INIT form, though, but I really needed to capture when the > Admin tool is logged into. > > I’m thinking if there was a table in the DB, I could write a DB trigger on > that to insert into a different table, > > Then drop a view form on that table > > > > As far as upgrade to 7.5 (it’ll solve all your problems! MMMMOOOOOOOOO—plop > plopàBull….) > > That’s not going to happen any time soon. > > I heard the same thing on upgrading to 7.1…needless to say, I was less than > impressed. > > “Fool me once, shame on you. Fool me twice, shame on me.” > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Friday, July 30, 2010 9:58 AM > *To:* [email protected] > *Subject:* Re: Capturing when an Admin Login is used > > > > ** > > Matthew, > > As John mentioned, you could use the Init form, but that only works in the > user tool…not Admin or Web…your best option in my opinion is to upgrade to > 7.5 and turn on the user license monitoring feature…then write a filter on > these forms to do what you need….outside of upgrading, I believe your only > other option is the user log. > > > > ** > > Matthew, > > Look for the INIT_Form in the docs. > > You have to add it to the ar.cfg file. I loads in the back ground and you > can use it to push data to your “Spy on the bad admin” form;^> > > Can ya tell it’s Friday? > > > > --- > John J. Reiser > Senior Software Development Analyst > Remedy Administrator/Developer > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Matthew Perrault > *Sent:* Friday, July 30, 2010 8:11 AM > *To:* [email protected] > *Subject:* Capturing when an Admin Login is used > > > > ** > > All, > > I’m trying to capture when a specific Administrator Login is used to login > to the User or Admin Tool. > > I need to take that information, and save the ID and the Timestamp into a > Form/Table so that it can be reported off of monthly. > > While I could turn on the User Logging (from the Server Information form), > and run a Perl Script to convert it into a CSV, > > that means I would have to be doing the reporting (which I want to avoid). > > It also means that Log could get pretty big. > > > > Does anybody have any suggestions/ideas on how I can do this with Remedy > Work Flow? > > I thought there was a way, but I can’t remember. > > > > ARS 7.1 Patch 8 > > ITSM 7.1 > > MS SQL Database 2005 > > Windows Server 2003 > > > > Thanks in advance > > Matt P. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
