I guess I was confused since the subject line of the email would be "this is about incident INC000003173", I assumed that the incident already exists and that your users would just be updating the ticket.
Sorry for the confusion Sergio Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sergio Tomillero Sent: Wednesday, August 04, 2010 8:56 AM To: [email protected] Subject: Re: How to get the Subject line when sending an email that performs a submit action? Hello Marcelo, Thanks, but if I used Modify instead of Submit, the problem will remain because I would neither have the whole content of 'Subject' (AR System Email Messages) in the destination form (HPD:HelpDesk if 'Modify' or BridgeForm if 'Submit'), what is my goal. Thanks & regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/How-to-get-the-Subject-line-when-sending-an-email-that-performs-a-submit-action-tp5371700p5372601.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
