Maybe someone else can chime in and elaborate on how they are updating tickets via email??
I know when tickets are created via email, they are staged on the HPD:IndicentInterface_Create form. but I don't know if this holds true for Modify actions -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sergio Tomillero Sent: Wednesday, August 04, 2010 9:20 AM To: [email protected] Subject: Re: How to get the Subject line when sending an email that performs a submit action? Hello Marcelo, You are right. Users just want to update the ticket, but I prefer doing it through an bridge form to perform some operations and not to overload HPD:Help Desk form. May be I am wrong and should be better to do an update directly to HPD:Help Desk. Thank you for your comments, that are well appreciated. Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/How-to-get-the-Subject-line-when-sending-an-email-that-performs-a-submit-action-tp5371700p5372724.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
