This is what I would do. 1. A Staging Form to store all Incoming Emails. 2. A filter on "AR System Email Messages" that will push the Incoming email to the above staging form. 3. Filter(s) on the staging form to parse the number (using functions STRSTR, LTRIM, SUBSTR) from the subject line. 4. Filter that will push the incoming email message to the corresponding work log based on the above parsed number.
Thanks Mahesh On Wed, Aug 4, 2010 at 9:33 AM, Martinez, Marcelo A <[email protected]>wrote: > Maybe someone else can chime in and elaborate on how they are updating > tickets via email?? > > I know when tickets are created via email, they are staged on the > HPD:IndicentInterface_Create form. but I don't know if this holds true for > Modify actions > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Sergio Tomillero > Sent: Wednesday, August 04, 2010 9:20 AM > To: [email protected] > Subject: Re: How to get the Subject line when sending an email that > performs a submit action? > > Hello Marcelo, > > You are right. Users just want to update the ticket, but I prefer doing it > through an bridge form to perform some operations and not to overload > HPD:Help Desk form. May be I am wrong and should be better to do an update > directly to HPD:Help Desk. > > Thank you for your comments, that are well appreciated. > > > Kind regards, > Sergio Tomillero > > > -- > View this message in context: > http://ars-action-request-system.1093659.n2.nabble.com/How-to-get-the-Subject-line-when-sending-an-email-that-performs-a-submit-action-tp5371700p5372724.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
