My "notes" indicate that Corporate ID (and Internet Email) was added to CTM:People Search and the Best practice View of Incident in version 7.5 or 7.5.01. They do NOT indicate whether or not it had been added to HPD:IncidentInterface_Create in 7.5. I only ran one test upgrade from 7.0.03.009 to 7.5.01.001, and it went so badly that I deleted the db, so I can't go back and look. I just happen to working on an upgrade from 7.0.03.009 to 7.6.00.001 right now, so that is all that I have to work with, plus a clean reference copy of 7.6.00.001. So you _should_ have what you need in ITSM 7.5, unless they never added Corporate ID to HPD:IncidentInterface_Create and its web services interface (I wouldn't know).
Can anyone with an ITSM 7.5.x system available clarify that for Sayana?? Personally, I want to be on 7.6 with Best Practice views available for ALL of the applications, not just Incident as in 7.5, even though the vast majority of my support staff will want to start out on the Incident classic view because it is familiar. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of sayana dixit Sent: Thursday, August 05, 2010 1:21 PM To: [email protected] Subject: Re: modifying OOTB incident create Web Service ** Thanks for the reply, Here is what i understood.. Right now we have two option..if we go for upgrade from 7.5 to 7.6 , atleast we can get the corporate ID field available on published web services, but the second part of populating first and last name is still remaining and need to get it done by some cusom work flow. If we remain on 7.5 and still want to achieve the solution then need to develop both requirement 1) make corporate ID available 2) create custom workflow to populate first and last name. Regards Sayana. On Thu, Aug 5, 2010 at 10:18 AM, strauss <[email protected]<mailto:[email protected]>> wrote: ** Don't know why, but I agree; I'm in the middle of brain surgery on the 7.6 CTM:PPS:Search workflow to add Login_ID everywhere (and remove my customizations for Corporate ID that are now redundant), and I'll try to see if it can be done. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Mahesh Sent: Thursday, August 05, 2010 12:13 PM To: [email protected]<mailto:[email protected]> Subject: Re: modifying OOTB incident create Web Service ** Another thing that may not be directly related to this subject is the Search criteria or various forms. For example, on the Incident we can search for a person based on Last Name, Corporate ID, Email but not Login ID and then it retrieves everyone ignoring the People "Profile Status". I think it should retrieve People only with a profile status of "Enabled". Thanks Mahesh On Thu, Aug 5, 2010 at 11:02 AM, strauss <[email protected]<mailto:[email protected]>> wrote: ** Use Corporate ID for the Empl serial number (that is what it is for). In ITSM 7.6 they _finally_ added Corporate ID throughout the application as an identifying value for customers, which may lessen your concerns that First and Last are required - again, throughout the applications. You may want to add a custom filter to populate First and Last after you supply Corporate ID to the HPD_IncidentInterface_Create_WS, but I cannot say if that is necessary since we do not use the web services. Otherwise you may have to disable the workflow that traps for missing First and Last values while an Incident is being created. Unfortunately they still have not added Login_ID (in 7.6), which is what we have to use for _everything_ where customer records are concerned; we continue to have to customize the apps, but at least Corporate ID is no longer a part of that customization like it was in ITSM 7.0.0x. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of sayana dixit Sent: Thursday, August 05, 2010 10:43 AM To: [email protected]<mailto:[email protected]> Subject: modifying OOTB incident create Web Service ** Hi all, I have a requirement to modify the HPD_IncidentInterface_Create_WS in such a way that First name and Last name should no more be a required field, rather there should be a new field on the WSDL called Empl serial number and that should be a required field. Also , i need to create a workflow which would populae the first name and last name on HPD:Incidentinterface_Create form using Empl serial num(from web service) and thus creating the incident ticket. Any ideas /thoughts on this, please share.. Regards Sayana _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
