FYI.... If you are running ITSM 7.0 Incident Management along with SLM and are trying to upgrade to ITSM 7.6 Patch 1, there is a defect (# SW00343855) associated with the installer which would require an intermediate step of upgrading to 7.5.1 Patch 3.
Thanks Mahesh On Thu, Aug 5, 2010 at 2:45 PM, strauss <[email protected]> wrote: > ** > > My “notes” indicate that Corporate ID (and Internet Email) was added to > CTM:People Search and the Best practice View of Incident in version 7.5 or > 7.5.01. They do NOT indicate whether or not it had been added to > HPD:IncidentInterface_Create in 7.5. I only ran one test upgrade from > 7.0.03.009 to 7.5.01.001, and it went so badly that I deleted the db, so I > can’t go back and look. I just happen to working on an upgrade from > 7.0.03.009 to 7.6.00.001 right now, so that is all that I have to work with, > plus a clean reference copy of 7.6.00.001. So you _*should*_ have what > you need in ITSM 7.5, unless they never added Corporate ID to > HPD:IncidentInterface_Create and its web services interface (I wouldn’t > know). > > > > Can anyone with an ITSM 7.5.x system available clarify that for Sayana?? > > > > Personally, I want to be on 7.6 with Best Practice views available for ALL > of the applications, not just Incident as in 7.5, even though the vast > majority of my support staff will want to start out on the Incident classic > view because it is familiar. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *sayana dixit > *Sent:* Thursday, August 05, 2010 1:21 PM > > *To:* [email protected] > *Subject:* Re: modifying OOTB incident create Web Service > > > > ** > > Thanks for the reply, > > > > Here is what i understood.. > > > > Right now we have two option..if we go for upgrade from 7.5 to 7.6 , > atleast we can get the corporate ID field > > available on published web services, but the second part of populating > first and last name is still remaining and need to get it done by some cusom > work flow. > > > > If we remain on 7.5 and still want to achieve the solution then need to > develop both requirement > > 1) make corporate ID available > > 2) create custom workflow to populate first and last name. > > > > Regards > > Sayana. > > > > > > On Thu, Aug 5, 2010 at 10:18 AM, strauss <[email protected]> wrote: > > ** > > Don’t know why, but I agree; I’m in the middle of brain surgery on the 7.6 > CTM:PPS:Search workflow to add Login_ID everywhere (and remove my > customizations for Corporate ID that are now redundant), and I’ll try to see > if it can be done. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Mahesh > *Sent:* Thursday, August 05, 2010 12:13 PM > *To:* [email protected] > *Subject:* Re: modifying OOTB incident create Web Service > > > > ** > > Another thing that may not be directly related to this subject is the > Search criteria or various forms. > > > > For example, on the Incident we can search for a person based on Last Name, > Corporate ID, Email but not Login ID and then it retrieves everyone ignoring > the People "Profile Status". > > > > I think it should retrieve People only with a profile status of "Enabled". > > > > Thanks > > Mahesh > > On Thu, Aug 5, 2010 at 11:02 AM, strauss <[email protected]> wrote: > > ** > > Use Corporate ID for the Empl serial number (that is what it is for). In > ITSM 7.6 they _*finally*_ added Corporate ID throughout the application as > an identifying value for customers, which may lessen your concerns that > First and Last are required – again, throughout the applications. You may > want to add a custom filter to populate First and Last after you supply > Corporate ID to the HPD_IncidentInterface_Create_WS, but I cannot say if > that is necessary since we do not use the web services. Otherwise you may > have to disable the workflow that traps for missing First and Last values > while an Incident is being created. > > > > Unfortunately they still have not added Login_ID (in 7.6), which is what we > have to use for _*everything*_ where customer records are concerned; we > continue to have to customize the apps, but at least Corporate ID is no > longer a part of that customization like it was in ITSM 7.0.0x. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *sayana dixit > *Sent:* Thursday, August 05, 2010 10:43 AM > *To:* [email protected] > *Subject:* modifying OOTB incident create Web Service > > > > ** > > Hi all, > > > > I have a requirement to modify the HPD_IncidentInterface_Create_WS in such > a way that First name and Last name should no more be a required field, > rather > > there should be a new field on the WSDL called Empl serial number and that > should be a required field. Also , i need to create a workflow which would > populae > > the first name and last name on HPD:Incidentinterface_Create form using > Empl serial num(from web service) and thus creating the incident ticket. > > > > Any ideas /thoughts on this, please share.. > > > > Regards > > Sayana > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
