I am trying to reconstruct some of our customizations from ITSM 7.0 on the ITSM 7.6 system. One of the things I have run into is a new ARS 7.5 "feature" called a Service action. The documentation (two whole pages in the Workflow Objects Guide - pp. 107-108) might mean something to whoever wrote it, but I have yet to learn what these actions are, how they work, and how to trigger them just by reading it. According to ARUtilities, there are something like 137 active links (and 2 filters) that use this action, so _somebody_ knows how (and isn't telling). Many are the exact same name as the original 7.0 object, but the "set fields from form on a qualification" action used before has been replaced by these obtuse constructs.
In the places in ITSM 7.6 where they were used, an Input Mapping sets a value in the hidden z1D Action field, which must trigger something. The values are things like "PERFORMCONTACTSEARCHNAME" - some sort of a flag word, which I cannot find documented ANYWHERE. Others are "GETDEFAULTCOMPANY", "BOUNDCOUNT", "PKECOORDSINGLEGRP", etc. Unless these are just placeholders that the programmers have pulled out of their butts at random, I would expect them to correlate to some intelligently designed action. My absolute favorite so far is "GIN" and I think I'll go look for some right now - maybe several glasses of it will help me with the BMC documentation. Any comprehensive explanations out there? Obviously I have been looking at ITSM 7.6 code and table data for way too long... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
