This is usually due to the fact that there is a port conflict between the two instances of Tomcat.
This is from the BMC KM article 20018811. In line 69, change <Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" port="8080" redirectPort="8443"/> to <Connector URIEncoding="UTF-8" acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" port="8080" redirectPort="8443"/> In line 91, change <Connector enableLookups="false" port="8009" protocol="AJP/1.3" redirectPort="8443"/> to <Connector URIEncoding="UTF-8" enableLookups="false" port="8009" protocol="AJP/1.3" redirectPort="8443"/> See if that helps. Thanks Kelly Gatewood IT Prophets -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carin Grobler Sent: Monday, August 09, 2010 6:34 PM To: [email protected] Subject: RKIM 7.2 Kills Tomcat Service Hi, Long story short I have been trying to get RKM 7.2 to work and play nicely with my current midtier installation Midtier 7.1 patch 11 Windows 2003 server Tomcat 5.5.25 Scenario 1 Installed RKM with separate Tomcat moved .jar files to Tomcat common/lib dir RKM works fine midtier works fine until you do an advanced search and it kills Tomcat. Scenario 2 Installed RKM and Midtier using same Tomcat with IIS integration Midtier stays stable RKM won't open admin pages get "kms.web.controllers.AccessController: Request is not secure, redirecting to<<servername>>" in stdout.log file Advanced searches still won't work Any suggestions Carin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
