Joe,
here is my latest st_out and hs_err logs
i don't see any lib or class errors maybe i'm just not seeing - a second set
of eyes will be helpfull
carin
On Tue, Aug 10, 2010 at 9:13 AM, Joe DeSouza <[email protected]> wrote:
> **
> When you are performing the advanced search and the application crashes,
> the crash should get reported to tomcat logs. There must be at least 1 file
> that has not been moved to the commons location that needs to be there.. If
> that is the problem, tomcat logs will report the class that caused the crash
> and you could look for that class in your mid-tier and RKM jar files, find
> the one that contains it, and move it to the common folder. Restart Tomcat
> after doing that..
>
> Cheers
>
> Joe
>
> ------------------------------
> *From:* "Murnane, Phil" <[email protected]>
> *To:* [email protected]
> *Sent:* Tue, August 10, 2010 9:55:12 AM
> *Subject:* Re: RKIM 7.2 Kills Tomcat Service
>
> Check the BMC KB for an article about certain libs that have to moved
> around on the filesystem when running rkm and midtier on the same host. I
> don't remember the exact libs/folders, but what happens is that the midtier
> app loads a lib as private, and then when rkm needs the lib, it can't be
> loaded because it's already resident elsewhere.
>
> This doesn't really sound like your problem, but it might help.
>
> FWIW,
> --Phil
>
> --------------------
> Phil Murnane, Sr Consultant
> Windward IT Solutions, Service Management Practice
> Email: [email protected]
> Mobile: 703-896-6435
> Web: www.WindwardITS.com <http://www.windwardits.com/>
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> [email protected]] On Behalf Of John Baker
> Sent: Tuesday, August 10, 2010 04:21
> To: [email protected]
> Subject: RKIM 7.2 Kills Tomcat Service
>
> Kelly,
>
> If Tomcat fails to start, you correctly point out that a port conflict
> could be the cause. However, Carin suggests that it dies after use, which
> rules out a port conflict.
>
>
> John
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6da0f0f9, pid=1028, tid=1444
#
# Java VM: Java HotSpot(TM) Server VM (1.5.0_16-b02 mixed mode)
# Problematic frame:
# V [jvm.dll+0x12f0f9]
#
--------------- T H R E A D ---------------
Current thread (0x1840fdc8): JavaThread "TP-Processor2" daemon [_thread_in_vm,
id=1444]
siginfo: ExceptionCode=0xc0000005, reading address 0x00000000
Registers:
EAX=0x00000000, EBX=0x1840fe88, ECX=0x00000000, EDX=0x1c2af300
ESP=0x1c2af078, EBP=0x1c2af0c0, ESI=0x1840fdc8, EDI=0x00000000
EIP=0x6da0f0f9, EFLAGS=0x00010246
Top of Stack: (sp=0x1c2af078)
0x1c2af078: 6d9e38f6 00000000 1840fdc8 00000006
0x1c2af088: 18487d28 1be52c78 00000000 18f3532c
0x1c2af098: 18f35330 6dc3b688 6dc3b780 6d9dff25
0x1c2af0a8: 18487d28 6d9dff39 0000000c 1c2af0c4
0x1c2af0b8: 6d9e0000 6d9e0047 1c2af2ac 1bcb499c
0x1c2af0c8: 1840fe88 1c2af300 00000000 1c2af0e8
0x1c2af0d8: 1bcb646c 1840fe88 1c2af300 00000000
0x1c2af0e8: 1840fdc8 04ef60c0 04ef60c8 1be35fe8
Instructions: (pc=0x6da0f0f9)
0x6da0f0e9: 00 c3 90 90 90 90 90 8b 44 24 04 8b c8 83 e1 fc
0x6da0f0f9: 8b 09 8b 51 1c 83 fa 02 75 08 83 e0 03 8b 44 81
Stack: [0x1c270000,0x1c2b0000), sp=0x1c2af078, free space=252k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0x12f0f9]
C [arjni71.dll+0x4499c]
j
com.bmc.arsys.api.ARQualifierHelper.parseQualification(Ljava/lang/String;Ljava/lang/String;I)Lcom/bmc/arsys/api/QualifierInfo;+0
j
com.bmc.arsys.api.ARQualifierHelper.parseQualification(Ljava/lang/String;Ljava/lang/String;)Lcom/bmc/arsys/api/QualifierInfo;+16
j
com.remedy.arsys.goat.ARQualifier.parseQualification(Lcom/remedy/arsys/stubs/ServerLogin;Ljava/lang/String;Lcom/bmc/arsys/api/ARQualifierHelper;)V+18
j
com.remedy.arsys.goat.ARQualifier.<init>(Lcom/remedy/arsys/stubs/ServerLogin;Ljava/lang/String;Lcom/bmc/arsys/api/ARQualifierHelper;)V+8
j com.remedy.arsys.backchannel.ParseAndEncodeQualifierAgent.process()V+38
j com.remedy.arsys.backchannel.NDXRequest.<init>(Ljava/lang/String;)V+47
j
com.remedy.arsys.backchannel.NDXParseAndEncodeQualifier.<init>(Ljava/lang/String;)V+2
j
com.remedy.arsys.backchannel.ParseAndEncodeQualifierAgent.<init>(Ljava/lang/String;)V+2
j
com.remedy.arsys.backchannel.NDXFactory.handleRequest(Ljava/lang/String;)Lcom/remedy/arsys/backchannel/NDXRequest;+454
j
com.remedy.arsys.stubs.BackchannelServlet.doRequest(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+371
j
com.remedy.arsys.stubs.GoatServlet.postInternal(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+233
j
com.remedy.arsys.stubs.GoatHttpServlet.doGet(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+3
j
javax.servlet.http.HttpServlet.service(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+35
j
javax.servlet.http.HttpServlet.service(Ljavax/servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+30
j
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Ljavax/servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+362
j
org.apache.catalina.core.ApplicationFilterChain.doFilter(Ljavax/servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+101
j
org.apache.catalina.core.StandardWrapperValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+699
j
org.apache.catalina.core.StandardContextValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+285
j
org.apache.catalina.core.StandardHostValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+64
j
org.apache.catalina.valves.ErrorReportValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+6
j
org.apache.catalina.core.StandardEngineValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+42
j
org.apache.catalina.connector.CoyoteAdapter.service(Lorg/apache/coyote/Request;Lorg/apache/coyote/Response;)V+154
j
org.apache.jk.server.JkCoyoteHandler.invoke(Lorg/apache/jk/core/Msg;Lorg/apache/jk/core/MsgContext;)I+123
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j
com.bmc.arsys.api.ARQualifierHelper.parseQualification(Ljava/lang/String;Ljava/lang/String;I)Lcom/bmc/arsys/api/QualifierInfo;+0
j
com.bmc.arsys.api.ARQualifierHelper.parseQualification(Ljava/lang/String;Ljava/lang/String;)Lcom/bmc/arsys/api/QualifierInfo;+16
j
com.remedy.arsys.goat.ARQualifier.parseQualification(Lcom/remedy/arsys/stubs/ServerLogin;Ljava/lang/String;Lcom/bmc/arsys/api/ARQualifierHelper;)V+18
j
com.remedy.arsys.goat.ARQualifier.<init>(Lcom/remedy/arsys/stubs/ServerLogin;Ljava/lang/String;Lcom/bmc/arsys/api/ARQualifierHelper;)V+8
j com.remedy.arsys.backchannel.ParseAndEncodeQualifierAgent.process()V+38
j com.remedy.arsys.backchannel.NDXRequest.<init>(Ljava/lang/String;)V+47
j
com.remedy.arsys.backchannel.NDXParseAndEncodeQualifier.<init>(Ljava/lang/String;)V+2
j
com.remedy.arsys.backchannel.ParseAndEncodeQualifierAgent.<init>(Ljava/lang/String;)V+2
j
com.remedy.arsys.backchannel.NDXFactory.handleRequest(Ljava/lang/String;)Lcom/remedy/arsys/backchannel/NDXRequest;+454
j
com.remedy.arsys.stubs.BackchannelServlet.doRequest(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+371
j
com.remedy.arsys.stubs.GoatServlet.postInternal(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+233
j
com.remedy.arsys.stubs.GoatHttpServlet.doGet(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+3
j
javax.servlet.http.HttpServlet.service(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+35
j
javax.servlet.http.HttpServlet.service(Ljavax/servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+30
j
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Ljavax/servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+362
j
org.apache.catalina.core.ApplicationFilterChain.doFilter(Ljavax/servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+101
j
org.apache.catalina.core.StandardWrapperValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+699
j
org.apache.catalina.core.StandardContextValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+285
j
org.apache.catalina.core.StandardHostValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+64
j
org.apache.catalina.valves.ErrorReportValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+6
j
org.apache.catalina.core.StandardEngineValve.invoke(Lorg/apache/catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V+42
j
org.apache.catalina.connector.CoyoteAdapter.service(Lorg/apache/coyote/Request;Lorg/apache/coyote/Response;)V+154
j
org.apache.jk.server.JkCoyoteHandler.invoke(Lorg/apache/jk/core/Msg;Lorg/apache/jk/core/MsgContext;)I+123
v ~C2IAdapter
J
org.apache.jk.common.HandlerRequest.invoke(Lorg/apache/jk/core/Msg;Lorg/apache/jk/core/MsgContext;)I
v ~I2CAdapter
j
org.apache.jk.common.ChannelSocket.invoke(Lorg/apache/jk/core/Msg;Lorg/apache/jk/core/MsgContext;)I+191
j
org.apache.jk.common.ChannelSocket.processConnection(Lorg/apache/jk/core/MsgContext;)V+105
j
org.apache.jk.common.ChannelSocket$SocketConnection.runIt([Ljava/lang/Object;)V+8
j org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run()V+167
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x18f85d28 JavaThread "Thread-42" daemon [_thread_blocked, id=3220]
0x18afddb8 JavaThread "Thread-41" daemon [_thread_blocked, id=4080]
0x191cf920 JavaThread "Thread-40" daemon [_thread_blocked, id=1292]
0x17ccc008 JavaThread "Thread-39" daemon [_thread_blocked, id=2220]
0x1886a0a8 JavaThread "TP-Processor8" daemon [_thread_in_native, id=3756]
0x181a3d20 JavaThread "TP-Processor7" daemon [_thread_in_native, id=3840]
0x184d1df8 JavaThread "TP-Processor6" daemon [_thread_blocked, id=1824]
0x187cd410 JavaThread "TP-Processor5" daemon [_thread_blocked, id=1748]
0x1a6eee80 JavaThread "MidTier-ServerReaper-ar-srvdev" daemon
[_thread_blocked, id=1856]
0x17f97e38 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3076]
0x1a3c2d28 JavaThread "Store Roles Spool Thread" daemon [_thread_blocked,
id=3720]
0x006d4e38 JavaThread "Store Roles Spool Thread" daemon [_thread_blocked,
id=3628]
0x1a39ad28 JavaThread "Store Groups Spool Thread" daemon [_thread_blocked,
id=1844]
0x18ac6d38 JavaThread "Store Groups Spool Thread" daemon [_thread_blocked,
id=2996]
0x1861c408 JavaThread "Store Form images Spool Thread" daemon
[_thread_blocked, id=2900]
0x183c3678 JavaThread "Store Form images Spool Thread" daemon
[_thread_blocked, id=4000]
0x1a23fd48 JavaThread "Store Displayed fields Spool Thread" daemon
[_thread_blocked, id=980]
0x00687d98 JavaThread "Store Displayed fields Spool Thread" daemon
[_thread_blocked, id=2276]
0x17bee008 JavaThread "Store Compiled forms Spool Thread" daemon
[_thread_blocked, id=1264]
0x19e9fdf0 JavaThread "Store Compiled forms Spool Thread" daemon
[_thread_blocked, id=1616]
0x185ec408 JavaThread "Store Js Spool Thread" daemon [_thread_blocked,
id=2072]
0x194b6d60 JavaThread "Store Js Spool Thread" daemon [_thread_blocked,
id=3520]
0x188da408 JavaThread "Store Html Spool Thread" daemon [_thread_blocked,
id=3944]
0x1a16fd68 JavaThread "Store Html Spool Thread" daemon [_thread_blocked,
id=3776]
0x185bc408 JavaThread "Store Active links Spool Thread" daemon
[_thread_blocked, id=1848]
0x18564408 JavaThread "Store Active links Spool Thread" daemon
[_thread_blocked, id=1736]
0x1a6fe310 JavaThread "Store Form fields Spool Thread" daemon
[_thread_blocked, id=2320]
0x192ee310 JavaThread "Store Form fields Spool Thread" daemon
[_thread_blocked, id=3856]
0x17c4ce50 JavaThread "Store Forms Spool Thread" daemon [_thread_blocked,
id=3140]
0x1805de80 JavaThread "Store Forms Spool Thread" daemon [_thread_blocked,
id=4048]
0x18544008 JavaThread "Store Sysdata Spool Thread" daemon [_thread_blocked,
id=4064]
0x186dbe38 JavaThread "Store Sysdata Spool Thread" daemon [_thread_blocked,
id=2812]
0x1a294e68 JavaThread "Store Field maps Spool Thread" daemon
[_thread_blocked, id=3312]
0x1833d008 JavaThread "Store Field maps Spool Thread" daemon
[_thread_blocked, id=3212]
0x1a210da0 JavaThread "TP-Monitor" daemon [_thread_blocked, id=2052]
0x18487dc0 JavaThread "TP-Processor4" daemon [_thread_in_native, id=4052]
0x1834fd90 JavaThread "TP-Processor3" daemon [_thread_in_native, id=2472]
=>0x1840fdc8 JavaThread "TP-Processor2" daemon [_thread_in_vm, id=1444]
0x19ffada0 JavaThread "TP-Processor1" daemon [_thread_in_native, id=3228]
0x18ac66d8 JavaThread
"ContainerBackgroundProcessor[StandardEngine[Catalina]]" daemon
[_thread_blocked, id=2528]
0x1840bcc8 JavaThread "Timer-1" daemon [_thread_blocked, id=200]
0x19e4a418 JavaThread "MidTier-CacheSaveThread" daemon [_thread_blocked,
id=196]
0x17c7ad60 JavaThread "Thread-1" [_thread_in_native, id=1228]
0x17b66168 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=1728]
0x17b64d40 JavaThread "CompilerThread1" daemon [_thread_blocked, id=856]
0x17b63f80 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3664]
0x003d4770 JavaThread "AdapterThread" daemon [_thread_blocked, id=664]
0x17b62680 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=4016]
0x17b5aff8 JavaThread "Finalizer" daemon [_thread_blocked, id=668]
0x17b5abe8 JavaThread "Reference Handler" daemon [_thread_blocked, id=2956]
0x003d59f0 JavaThread "main" [_thread_in_native, id=2748]
Other Threads:
0x006ed888 VMThread [id=2960]
0x17b67ab8 WatcherThread [id=3676]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
PSYoungGen total 24000K, used 14671K [0x15b40000, 0x177b0000, 0x177b0000)
eden space 19776K, 69% used [0x15b40000,0x168c0a90,0x16e90000)
from space 4224K, 20% used [0x17390000,0x17463418,0x177b0000)
to space 4672K, 0% used [0x16e90000,0x16e90000,0x17320000)
PSOldGen total 101632K, used 91069K [0x077b0000, 0x0daf0000, 0x15b40000)
object space 101632K, 89% used [0x077b0000,0x0d09f738,0x0daf0000)
PSPermGen total 34048K, used 31133K [0x037b0000, 0x058f0000, 0x077b0000)
object space 34048K, 91% used [0x037b0000,0x056175b0,0x058f0000)
Dynamic libraries:
0x00400000 - 0x0040f000 C:\Program Files\Apache Software
Foundation\Tomcat-5.5.25\bin\tomcat5.exe
0x7c800000 - 0x7c8c2000 C:\WINDOWS\system32\ntdll.dll
0x77e40000 - 0x77f42000 C:\WINDOWS\system32\kernel32.dll
0x77380000 - 0x77411000 C:\WINDOWS\system32\USER32.dll
0x77c00000 - 0x77c49000 C:\WINDOWS\system32\GDI32.dll
0x7d1e0000 - 0x7d27c000 C:\WINDOWS\system32\ADVAPI32.dll
0x77c50000 - 0x77cef000 C:\WINDOWS\system32\RPCRT4.dll
0x76f50000 - 0x76f63000 C:\WINDOWS\system32\Secur32.dll
0x77ba0000 - 0x77bfa000 C:\WINDOWS\system32\MSVCRT.dll
0x7c8d0000 - 0x7d0cf000 C:\WINDOWS\system32\SHELL32.dll
0x7d180000 - 0x7d1d2000 C:\WINDOWS\system32\SHLWAPI.dll
0x76290000 - 0x762ad000 C:\WINDOWS\system32\IMM32.DLL
0x77420000 - 0x77523000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_D8713E55\comctl32.dll
0x6d8e0000 - 0x6dc87000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\server\jvm.dll
0x76aa0000 - 0x76acd000 C:\WINDOWS\system32\WINMM.dll
0x6d300000 - 0x6d308000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\hpi.dll
0x76b70000 - 0x76b7b000 C:\WINDOWS\system32\PSAPI.DLL
0x6d710000 - 0x6d71c000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\verify.dll
0x6d380000 - 0x6d39d000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\java.dll
0x6d730000 - 0x6d73f000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\zip.dll
0x6d540000 - 0x6d553000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\net.dll
0x71c00000 - 0x71c17000 C:\WINDOWS\system32\WS2_32.dll
0x71bf0000 - 0x71bf8000 C:\WINDOWS\system32\WS2HELP.dll
0x6d560000 - 0x6d569000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\nio.dll
0x71b20000 - 0x71b61000 C:\WINDOWS\System32\mswsock.dll
0x76ed0000 - 0x76efa000 C:\WINDOWS\system32\DNSAPI.dll
0x76f70000 - 0x76f77000 C:\WINDOWS\System32\winrnr.dll
0x76f10000 - 0x76f3e000 C:\WINDOWS\system32\WLDAP32.dll
0x76f80000 - 0x76f85000 C:\WINDOWS\system32\rasadhlp.dll
0x68000000 - 0x68035000 C:\WINDOWS\system32\rsaenh.dll
0x19c40000 - 0x19c6c000 C:\Program Files\AR
System\Mid-Tier\WEB-INF\lib\arutiljni71.dll
0x32000000 - 0x32029000 C:\Program Files\AR
System\Mid-Tier\WEB-INF\lib\arutl71.dll
0x4a900000 - 0x4a9aa000 C:\Program Files\AR
System\Mid-Tier\WEB-INF\lib\icuinbmc32.dll
0x4a800000 - 0x4a894000 C:\Program Files\AR
System\Mid-Tier\WEB-INF\lib\icuucbmc32.dll
0x4ad00000 - 0x4b660000 C:\Program Files\AR
System\Mid-Tier\WEB-INF\lib\icudt32.dll
0x7c360000 - 0x7c3b6000 C:\WINDOWS\system32\MSVCR71.dll
0x7c3c0000 - 0x7c43b000 C:\WINDOWS\system32\MSVCP71.dll
0x1bc70000 - 0x1bd42000 C:\Program Files\AR
System\Mid-Tier\WEB-INF\lib\arjni71.dll
0x38000000 - 0x3811e000 C:\Program Files\AR
System\Mid-Tier\WEB-INF\lib\arapi71.dll
0x36000000 - 0x36023000 C:\Program Files\AR
System\Mid-Tier\WEB-INF\lib\arrpc71.dll
0x71bb0000 - 0x71bb9000 C:\WINDOWS\system32\WSOCK32.dll
0x5f270000 - 0x5f2ca000 C:\WINDOWS\system32\hnetcfg.dll
0x71ae0000 - 0x71ae8000 C:\WINDOWS\System32\wshtcpip.dll
0x6d200000 - 0x6d22f000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\cmm.dll
0x6d440000 - 0x6d45f000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\jpeg.dll
0x6d070000 - 0x6d1dd000 C:\Program
Files\Java\jdk1.5.0_16\jre\bin\awt.dll
0x73070000 - 0x73097000 C:\WINDOWS\system32\WINSPOOL.DRV
0x77670000 - 0x777a9000 C:\WINDOWS\system32\ole32.dll
VM Arguments:
jvm_args: -Dcatalina.home=C:\Program Files\Apache Software
Foundation\Tomcat-5.5.25 -Dcatalina.base=C:\Program Files\Apache Software
Foundation\Tomcat-5.5.25 -Djava.endorsed.dirs=C:\Program Files\Apache Software
Foundation\Tomcat-5.5.25\common\endorsed -Djava.io.tmpdir=C:\Program
Files\Apache Software Foundation\Tomcat-5.5.25\temp
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
-Djava.util.logging.config.file=C:\Program Files\Apache Software
Foundation\Tomcat-5.5.25\conf\logging.properties vfprintf -Xmx256m
java_command: <unknown>
Launcher Type: generic
Environment Variables:
CLASSPATH=D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Java\sbjapi50.jar;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Java\ssjdbc50.jar;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Java\xerces.jar;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Java\xalan.jar;;;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Java\sbjapi10.jar;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Java\ssadmin50.jar;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\appserver\home\ssadmin;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Java\sbjapi10.jar;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Java\ssadmin50.jar;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\appserver\home\ssadmin
PATH=D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\bin;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Appserver;;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program
Files\Windows Imaging\;C:\Program Files\Apache Software Foundation\Tomcat
5.5\common\lib;C:\Program Files\AR
System\Mid-Tier\WEB-INF\lib;;D:\PROGRA~1\HUMMIN~1\SEARCH~1.4\Appserver\jre_13\bin;C:\Program
Files\Apache Software Foundation\Tomcat-5.5.25\common\lib
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 23 Stepping 10, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows Server 2003 family Build 3790 Service Pack 2
CPU:total 8 (cores per cpu 4, threads per core 1) family 6 model 7 stepping 10,
cmov, cx8, fxsr, mmx, sse, sse2
Memory: 4k page, physical 2097151k(2097151k free), swap 4194303k(4194303k free)
vm_info: Java HotSpot(TM) Server VM (1.5.0_16-b02) for windows-x86, built on
May 28 2008 00:44:09 by "java_re" with MS VC++ 6.0
10-Aug-10 14:33:26 DEBUG: MemSessionManager: Reaping inactive sessions...
10-Aug-10 14:33:26 DEBUG: MemSessionManager: 0 of 1 sessions reaped.
10-Aug-10 14:33:27 DEBUG: AppConfig: Remedy Authenticator created.
10-Aug-10 14:33:27 INFO: UserBean: User updated: 'Carolina Sinclair
(sinclair)'
10-Aug-10 14:33:27 DEBUG: kms.queries.SearchQuery: (terms) strQuery=SELECT
QUERY_TERM() AS terms FROM rkm_doc WHERE (( document_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR form_text CONTAINS
THESAURUS('out',WORD_SYNONYM)) )
10-Aug-10 14:33:27 DEBUG: kms.queries.SearchQuery: getTermsFilterSQL() result
= WHERE (( document_text CONTAINS THESAURUS('out',WORD_SYNONYM) OR form_text
CONTAINS THESAURUS('out',WORD_SYNONYM) OR title CONTAINS
THESAURUS('out',WORD_SYNONYM) WEIGHT 3 OR keywords CONTAINS
THESAURUS('out',WORD_SYNONYM) WEIGHT 3) )
10-Aug-10 14:33:27 DEBUG: kms.queries.SearchQuery: FilterSQL= WHERE ((
document_text CONTAINS THESAURUS('out',WORD_SYNONYM) OR form_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR title CONTAINS THESAURUS('out',WORD_SYNONYM)
WEIGHT 3 OR keywords CONTAINS THESAURUS('out',WORD_SYNONYM) WEIGHT 3) ) AND
(type='Published') AND (encoded_vg CONTAINS 'ejgohegfhcgogbgm' weight
0,'fdgfgmggcneigfgmha' weight 0 OR encoded_vg='zzz') AND (encoded_company
CONTAINS
'ebedefcaedgpgnhahfhegfhchd','ebhkgbgmgfgphd','eegfgdgjhdgjgpgocaepgogfcacieedbcj','eggfhcgngjgmgbgc','elepejcaedgpgnhahfhegfhchd','engbgohfgggbgdhehfhcgfhcdb','enhjcaedgpgnhagbgohj','fdffeocafdhegphcgbghgfcafegfgdgigogpgmgpghhjcaedgphchacacifdfeedcj','fdgjgmgjgdgpgocaengfgdgigbgogjgdhd')
10-Aug-10 14:33:27 DEBUG: kms.queries.SearchQuery: doQuery=SELECT
RELEVANCE('F2:4') AS score FROM rkm_doc WHERE (( document_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR form_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR title CONTAINS THESAURUS('out',WORD_SYNONYM)
WEIGHT 3 OR keywords CONTAINS THESAURUS('out',WORD_SYNONYM) WEIGHT 3) ) AND
(type='Published') AND (encoded_vg CONTAINS 'ejgohegfhcgogbgm' weight
0,'fdgfgmggcneigfgmha' weight 0 OR encoded_vg='zzz') AND (encoded_company
CONTAINS
'ebedefcaedgpgnhahfhegfhchd','ebhkgbgmgfgphd','eegfgdgjhdgjgpgocaepgogfcacieedbcj','eggfhcgngjgmgbgc','elepejcaedgpgnhahfhegfhchd','engbgohfgggbgdhehfhcgfhcdb','enhjcaedgpgnhagbgohj','fdffeocafdhegphcgbghgfcafegfgdgigogpgmgpghhjcaedgphchacacifdfeedcj','fdgjgmgjgdgpgocaengfgdgigbgogjgdhd')
ORDER BY score DESC
10-Aug-10 14:33:27 DEBUG: kms.queries.SearchQuery: getTermsFilterSQL() result
= WHERE (( document_text CONTAINS THESAURUS('out',WORD_SYNONYM) OR form_text
CONTAINS THESAURUS('out',WORD_SYNONYM) OR title CONTAINS
THESAURUS('out',WORD_SYNONYM) WEIGHT 3 OR keywords CONTAINS
THESAURUS('out',WORD_SYNONYM) WEIGHT 3) )
10-Aug-10 14:33:27 DEBUG: kms.queries.SearchQuery: FilterSQL= WHERE ((
document_text CONTAINS THESAURUS('out',WORD_SYNONYM) OR form_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR title CONTAINS THESAURUS('out',WORD_SYNONYM)
WEIGHT 3 OR keywords CONTAINS THESAURUS('out',WORD_SYNONYM) WEIGHT 3) ) AND
(type='Published') AND (encoded_vg CONTAINS 'ejgohegfhcgogbgm' weight
0,'fdgfgmggcneigfgmha' weight 0 OR encoded_vg='zzz') AND (encoded_company
CONTAINS
'ebedefcaedgpgnhahfhegfhchd','ebhkgbgmgfgphd','eegfgdgjhdgjgpgocaepgogfcacieedbcj','eggfhcgngjgmgbgc','elepejcaedgpgnhahfhegfhchd','engbgohfgggbgdhehfhcgfhcdb','enhjcaedgpgnhagbgohj','fdffeocafdhegphcgbghgfcafegfgdgigogpgmgpghhjcaedgphchacacifdfeedcj','fdgjgmgjgdgpgocaengfgdgigbgogjgdhd')
10-Aug-10 14:33:34 DEBUG: AppConfig: Remedy Authenticator created.
10-Aug-10 14:33:34 INFO: UserBean: User updated: 'Carolina Sinclair
(sinclair)'
10-Aug-10 14:33:34 DEBUG: kms.queries.SearchQuery: (terms) strQuery=SELECT
QUERY_TERM() AS terms FROM rkm_doc WHERE (( document_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR form_text CONTAINS
THESAURUS('out',WORD_SYNONYM)) )
10-Aug-10 14:33:34 DEBUG: kms.queries.SearchQuery: getTermsFilterSQL() result
= WHERE (( document_text CONTAINS THESAURUS('out',WORD_SYNONYM) OR form_text
CONTAINS THESAURUS('out',WORD_SYNONYM) OR title CONTAINS
THESAURUS('out',WORD_SYNONYM) WEIGHT 3 OR keywords CONTAINS
THESAURUS('out',WORD_SYNONYM) WEIGHT 3) )
10-Aug-10 14:33:34 DEBUG: kms.queries.SearchQuery: FilterSQL= WHERE ((
document_text CONTAINS THESAURUS('out',WORD_SYNONYM) OR form_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR title CONTAINS THESAURUS('out',WORD_SYNONYM)
WEIGHT 3 OR keywords CONTAINS THESAURUS('out',WORD_SYNONYM) WEIGHT 3) ) AND
(type='Published') AND (encoded_vg CONTAINS 'ejgohegfhcgogbgm' weight
0,'fdgfgmggcneigfgmha' weight 0 OR encoded_vg='zzz') AND (encoded_company
CONTAINS
'ebedefcaedgpgnhahfhegfhchd','ebhkgbgmgfgphd','eegfgdgjhdgjgpgocaepgogfcacieedbcj','eggfhcgngjgmgbgc','elepejcaedgpgnhahfhegfhchd','engbgohfgggbgdhehfhcgfhcdb','enhjcaedgpgnhagbgohj','fdffeocafdhegphcgbghgfcafegfgdgigogpgmgpghhjcaedgphchacacifdfeedcj','fdgjgmgjgdgpgocaengfgdgigbgogjgdhd')
10-Aug-10 14:33:34 DEBUG: kms.queries.SearchQuery: doQuery=SELECT
RELEVANCE('F2:4') AS score FROM rkm_doc WHERE (( document_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR form_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR title CONTAINS THESAURUS('out',WORD_SYNONYM)
WEIGHT 3 OR keywords CONTAINS THESAURUS('out',WORD_SYNONYM) WEIGHT 3) ) AND
(type='Published') AND (encoded_vg CONTAINS 'ejgohegfhcgogbgm' weight
0,'fdgfgmggcneigfgmha' weight 0 OR encoded_vg='zzz') AND (encoded_company
CONTAINS
'ebedefcaedgpgnhahfhegfhchd','ebhkgbgmgfgphd','eegfgdgjhdgjgpgocaepgogfcacieedbcj','eggfhcgngjgmgbgc','elepejcaedgpgnhahfhegfhchd','engbgohfgggbgdhehfhcgfhcdb','enhjcaedgpgnhagbgohj','fdffeocafdhegphcgbghgfcafegfgdgigogpgmgpghhjcaedgphchacacifdfeedcj','fdgjgmgjgdgpgocaengfgdgigbgogjgdhd')
ORDER BY score DESC
10-Aug-10 14:33:34 DEBUG: kms.queries.SearchQuery: getTermsFilterSQL() result
= WHERE (( document_text CONTAINS THESAURUS('out',WORD_SYNONYM) OR form_text
CONTAINS THESAURUS('out',WORD_SYNONYM) OR title CONTAINS
THESAURUS('out',WORD_SYNONYM) WEIGHT 3 OR keywords CONTAINS
THESAURUS('out',WORD_SYNONYM) WEIGHT 3) )
10-Aug-10 14:33:34 DEBUG: kms.queries.SearchQuery: FilterSQL= WHERE ((
document_text CONTAINS THESAURUS('out',WORD_SYNONYM) OR form_text CONTAINS
THESAURUS('out',WORD_SYNONYM) OR title CONTAINS THESAURUS('out',WORD_SYNONYM)
WEIGHT 3 OR keywords CONTAINS THESAURUS('out',WORD_SYNONYM) WEIGHT 3) ) AND
(type='Published') AND (encoded_vg CONTAINS 'ejgohegfhcgogbgm' weight
0,'fdgfgmggcneigfgmha' weight 0 OR encoded_vg='zzz') AND (encoded_company
CONTAINS
'ebedefcaedgpgnhahfhegfhchd','ebhkgbgmgfgphd','eegfgdgjhdgjgpgocaepgogfcacieedbcj','eggfhcgngjgmgbgc','elepejcaedgpgnhahfhegfhchd','engbgohfgggbgdhehfhcgfhcdb','enhjcaedgpgnhagbgohj','fdffeocafdhegphcgbghgfcafegfgdgigogpgmgpghhjcaedgphchacacifdfeedcj','fdgjgmgjgdgpgocaengfgdgigbgogjgdhd')
java.lang.NoSuchMethodError: getCustomDateFormat
at com.bmc.arsys.api.ARQualifierHelper.parseQualification(Native Method)
at com.bmc.arsys.api.ARQualifierHelper.parseQualification(Unknown
Source)
at com.remedy.arsys.goat.ARQualifier.parseQualification(Unknown Source)
at com.remedy.arsys.goat.ARQualifier.<init>(Unknown Source)
at
com.remedy.arsys.backchannel.ParseAndEncodeQualifierAgent.process(Unknown
Source)
at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source)
at
com.remedy.arsys.backchannel.NDXParseAndEncodeQualifier.<init>(Unknown Source)
at
com.remedy.arsys.backchannel.ParseAndEncodeQualifierAgent.<init>(Unknown Source)
at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source)
at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:595)
