Make them Incident Masters
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frex Popo Sent: Thursday, August 12, 2010 2:08 PM To: [email protected] Subject: Re: group membership ITSM 7.1 ** Thanks Chad I dont want to add them to other groups, adding them to other grooup would mean they will see all the the other groups tickets in their support console and notificacations etc.. --- En date de : Jeu 12.8.10, Wilhelm, Chad E <[email protected]> a écrit : De: Wilhelm, Chad E <[email protected]> Objet: Re: group membership ITSM 7.1 À: [email protected] Date: Jeudi 12 août 2010, 14h50 ** You could add them to the other group or give them Incident Master permissions. I find this utility very helpful when defining roles and permissions. http://communities.bmc.com/communities/docs/DOC-2657 Thank You, Chad Wilhelm Purdue University IT Customer Relations - Remedy Administrator Building/Room YONG 652 Phone: 765-494-2326 Email: [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frex Popo Sent: Thursday, August 12, 2010 4:17 AM To: [email protected] Subject: group membership ITSM 7.1 ** Hello everyone, I have two Help Desk support groups and want to allow the members of one group to modify tickets of the other group. Is there anyway you can configure ITSM to allow you to do this without having to modify any workflow? Thanks frex _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
