If you have AR System 7.6.03, you will need BOXI/Crystal to be able to view the OOB reports found in ITSM 7.6.00. The reports in ITSM 7.6.00 are Crystal reports. While you could create new (sometimes referred to as "ad-hoc") web reports in AR System 7.6.03 and run them against ITSM 7.6.00 - the OOB reports will not be in the "web" format.
It is not until ITSM 7.6.03 that the OOB reports are converted to the web reporting option found in AR System 7.6.03. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Wednesday, September 01, 2010 5:58 PM To: arslist@ARSLIST.ORG Subject: Re: Running OOB Reports on thin client - ARS Server 7.5 ** Hi David, So just to confirm, if we have AR System 7.6.03, we will be able to run OOB Reports of ITSM 7.6.00 without a problem? Regards, Kali ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, 2 September 2010 6:52 AM To: arslist@ARSLIST.ORG Subject: Re: Running OOB Reports on thin client - ARS Server 7.5 ** Note that in AR System 7.6.03, a third report type of "web" becomes available that enables display of graphical reports on the web client without the need for BOXI/Crystal Reports. The most popular reports in ITSM 7.6.03 will be ported to this "web" format as well, so that the bulk of ITSM OOB reports will not require BOXI/Crystal. But in AR System 7.5.00 and earlier, then yes - you need BOXI/Crystal Reports to display the ITSM 7.6.00 OOB reports on the web client because they are Crystal reports. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Wednesday, September 01, 2010 4:52 AM To: arslist@ARSLIST.ORG Subject: Running OOB Reports on thin client - ARS Server 7.5 ** When trying to run the OOB reports from Remedy 7.5 (ITSM 7.6) using the web interface (thin client), I get the following error: "Error during processing : ARERR [9260] Report location is missing from report settings configuration page. Please see your administrator." However, when I checked the Midtier Guide, it says: [...] Our midtier Report settings is configured as No Report Engine, so that means we should be able to run the OOB reports of Remedy? Can someone confirm if either BusinessObjects Enterprise XI or Crystal Reports Server XI needs to be installed in order to run the OOB reports from Remedy using the thin client? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
