Larry, Check in CAI:Events form for an error related to the request. If CAI was unable to push the request to incident due to varying errors it should show up there (i.e. timeout, missing field, etc). -Eric
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Larry Barnes Sent: Thursday, September 02, 2010 2:20 PM To: [email protected] Subject: Service Request is stuck ** I'm running Service Request 2.2.00 patch 003 and ARS 7.5.00 patch 006 in a development environment. I can create REQ tickets but they are not creating the INC ticket. This particular template I'm using does not require an approval. When I look at the REQ ticket in the Service Requests form I do not see any errors so I'm wondering why the INC ticket is not being created. Has anyone seen this before and if so how did you resolve it. Thanks for your time, Larry B. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
