When I ran into this I didn't have a correct assignment setup for the Op Cats given in the Service Request. You have to have an assignment record for the SR and for the INC (General Event in the assignment config). The sort order also made a difference. We have our SR assignments at sort order 0 and teh General Event assignments at sort order 1.
Word of caution - I've never been to class, this is just what I finally found that was incorrect in my setup. Christine On Sep 2, 12:19 pm, Larry Barnes <[email protected]> wrote: > I'm running Service Request 2.2.00 patch 003 and ARS 7.5.00 patch 006 in > a development environment. I can create REQ tickets but they are not > creating the INC ticket. This particular template I'm using does not > require an approval. When I look at the REQ ticket in the Service > Requests form I do not see any errors so I'm wondering why the INC > ticket is not being created. > Has anyone seen this before and if so how did you resolve it. > > Thanks for your time, > > Larry B. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
