Environment settings on the system :) You can set JAVA_HOME or you can put the jre?\bin in the PATH
On Tue, Sep 7, 2010 at 1:59 PM, <pascale.bo...@daimler.com> wrote: > ** > I think I may have found the problem, but I don't remember how to fix it > :o( > > If I launch the arplugin from the DOS I get a JVM.dll missing error. But it > is there in the java\bin\client folder. > If I set the path when in DOS I do see > D:\Program Files\CAC AR System>arplugin -m > Action Request System(R) Plug-In Server Version 7.0.01 Patch 008 > 200805271830 > Copyright (c) 2001 - 2006 BMC Software, Inc. > All rights reserved. > Loaded Web Services plugin properly > > So I am now guessing I need to add this to my system PATH... just don't > remember how... > > Anyone? > > > > Thank you, > > Pascale Boyer > Remedy Technical Lead & Developer > Daimler Trucks North America LLC > Montgomery Park, 9th floor > Portland, OR 97210 U.S.A > > Phone:503-745-6569 > Email:pascale.bo...@daimler.com > > http://www.daimler-trucksnorthamerica.com > > > > > *robert.mole...@gmail.com* > Sent by: arslist@ARSLIST.ORG > > 09/07/2010 01:52 PM > Please respond to > arslist@ARSLIST.ORG > > To > arslist@ARSLIST.ORG > cc > Subject > Re: unable to use webservices on new installation - WebService.dll: The > specified module could not be found. > > > > > ** My bad - no your ar.cfg file is correct - webservice.dll is needed and > no alias... > > > Based upon your other messages about no logfile being created - my base gut > check is directory permissions then... if your remedy service is a 'run as' > service account - the file / directory permissions could be wacked... > > One "command level try" is to comment out the arplugin.exe from armonitor - > restart armonitor (remedy service) and then from command line try to startup > the plugin server to check for console messages, etc. > > HTH > > On Tue, Sep 7, 2010 at 1:33 PM, > <*pascale.bo...@daimler.com*<pascale.bo...@daimler.com>> > wrote: > ** > Robert, > > This is a 7.0.01 server. > The Plugin logs don't even get written. So absolutely nothing. This is a > new installation so no other webservice.dll anywhere else. > as for > Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE > <Servername>:<Portnumber> > No we do not have that in our ar.conf. Never saw that one before. Is that > required for 7.0.01? > > > Thank you, > > Pascale Boyer > Remedy Technical Lead & Developer > Daimler Trucks North America LLC > Montgomery Park, 9th floor > Portland, OR 97210 U.S.A > > Phone:503-745-6569 > Email:pascale.bo...@daimler.com > * > **http://www.daimler-trucksnorthamerica.com*<http://www.daimler-trucksnorthamerica.com/> > > > > *robert.mole...@gmail.com* <robert.mole...@gmail.com> > > Sent by: *arsl...@arslist.org* <arslist@ARSLIST.ORG> > > 09/07/2010 01:29 PM > > > Please respond to* > **arsl...@arslist.org* <arslist@ARSLIST.ORG> > > To > *arsl...@arslist.org* <arslist@ARSLIST.ORG> > cc > Subject > Re: unable to use webservices on new installation - WebService.dll: The > specified module could not be found. > > > > > > > ** Hi Pascale; > > First I'm assuming that the other plugins are working OK as you mention the > plugin service is running... It would be suggested that you "check them all" > to ensure that one is not hanging up the others... > > does the ar.crg file have: > Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE > <Servername>:<Portnumber> > > Are there stray copies of WebService.dll laying around? > > For my 7.5+ systems there is not any entry as "Plugin: WebService.dll" in > the config file - just the alias as mentioned above... > > Lastly - what does the plugin server log show? > > HTH > Robert > > > On Tue, Sep 7, 2010 at 12:48 PM, > <*pascale.bo...@daimler.com*<pascale.bo...@daimler.com>> > wrote: > ** > Hi all, > > We are installing 7.0.01 patch 008 on a new box in an attempt to separate > our 3 instances of our dev environment that were residing on the same box. > This is to allow us to upgrade to 7.5 "peacefully". > We did a previous test on another server without any issues at all, but > unfortunately, we have to give back that one. We are following the exact > same procedure on this new box, but we are getting errors with the > WebService and the plugin. According to our server team the new > environment is exactly the same as the one used in our smoke tests... Taking > their words on this at this point. > And we do see the arplugin running in the tasks manager and we do have the > WebService.dll installed too. > > This is the error we keep getting both when we launch the workflow that > uses the webservices and in the arerror.log > Even with the plug-in-server log activated and set to all, we do not have > any logs being created. > > > ***************** > arerror.log: > Tue Sep 07 12:24:38 2010 390695 : An error has occurred while loading a > plug-in. (ARERR 8756) > Tue Sep 07 12:24:38 2010 WebService.dll: The specified module could not > be found. > ****************************** > > The WebService.dll is there at the same location as all the other dll and > with the executable files. > It is also in the conf file under: > > Plugin: WebService.dll > > If I look at my tasks running on the server, arplugin is there in also > showed as being started in the armonitor.log. (as below) > > ********************************** > armonitor: > Tue Sep 07 12:24:38 2010 AR Monitor version 7.0.01 Patch 008 > 200805271830 started. > > Tue Sep 07 12:24:38 2010 (ARNOTE 0) > > Tue Sep 07 12:24:38 2010 AR Monitor started. > > Tue Sep 07 12:24:38 2010 (ARNOTE 0) > > Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2516) started. > "d:\program files\cac ar system\arserver.exe" > > Tue Sep 07 12:24:38 2010 (ARNOTE 0) > > Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:780) started. > "d:\program files\cac ar system\arplugin.exe" > > Tue Sep 07 12:24:38 2010 (ARNOTE 0) > > Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2576) started. > "d:\program files\cac ar system\arsvcdsp.exe" > > Tue Sep 07 12:24:38 2010 (ARNOTE 0) > > Tue Sep 07 12:24:38 2010 Pausing for max 900 seconds or until server > up. > > Tue Sep 07 12:25:20 2010 (ARNOTE 0) > > Tue Sep 07 12:25:20 2010 Server indicates that it's up. > **************************************** > Support's answer was to send us a new WebService.dll which did not change > anything > > What am I missing? > > > Win 2003 > remote SQL2005 > ARS 7.0.01 patch 008 on the way to 7.5 patch 004 > JRE 1.5.0_12 > > > Thanks for any clues! > > Pascale Boyer > Remedy Technical Lead & Developer > Daimler Trucks North America LLC > Montgomery Park, 9th floor > Portland, OR 97210 U.S.A > > Phone:503-745-6569 > Email:pascale.bo...@daimler.com* > ** > **http://www.daimler-trucksnorthamerica.com*<http://www.daimler-trucksnorthamerica.com/> > > > If you are not the intended addressee, please inform us immediately that > you have received this e-mail in error, and delete it. We thank you for your > cooperation. > > _attend WWRUG10 *www.wwrug.com* <http://www.wwrug.com/>ARSlist: "Where the > Answers Are"_ > > > > -- > > > _attend WWRUG10 *www.wwrug.com* <http://www.wwrug.com/>ARSlist: "Where the > Answers Are"_ > > > If you are not the intended addressee, please inform us immediately that > you have received this e-mail in error, and delete it. We thank you for your > cooperation. > _attend WWRUG10 *www.wwrug.com* <http://www.wwrug.com/>ARSlist: "Where the > Answers Are"_ > > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > If you are not the intended addressee, please inform us immediately that > you have received this e-mail in error, and delete it. We thank you for your > cooperation. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
