Hello,
Filter Issue: Run Process: Command Line Action is not translating DB NAMES with
character on Oracle 11g, AIX 6.1, ARS 7.5P4
Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4
We are not having this issue on production, can anyone provide a possible
solution?
Process: On submit of incident/change ticket, this filter fires run process to
run a command local to the unix server, passing variables for that request.
However, one of the variables has characters.
Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$"
"$DESCRIPTION (S)$" "$email$"
Result:
RequestID: 0000001
Firstname: Jane
Lastname: Doe
Description: $DESCRIPTION (S)$ vs. Description: Hello World
email: [email protected]
I can change the DB NAME, but this requires a massive effort and coordination
with other applications that feed Remedy, or feed by Remedy.
Other solution, will be on key forms, depending on how many DB names have
characters, create temp fields, and the workflow push data to those fields,
then filter grab the data from those temp fields.
Sincerely,
Deyon
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