Misi, Thank you so much. I had the time to try your suggestion below, it worked. Exporting filter to XML, change label to dbid: reimport.
I have a request with bmc, i will send the your suggestion, pointing in some direction. Unfortunately, this could be happening else where in environment. Sincerely, D.Dussie On Oct 14, 2010, at 3:22 PM, Misi Mladoniczky <[email protected]> wrote: > Hi, > > In that case you do not have an admin tool but a developer studio. I do > not know in which order it performs its magic... > > You may very well be able to do the def-xml-trick though. At least to > verify what is in the FLTR def. > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Version admin tool: 7.5 P6. >> >> I will try this " Have you tried exporting the FLTR to a def-file? I >> recommend an XML-filein this case, to simplify editing.If you find the >> text in there, try to replace it with the field-id andreimport it." >> >> >> >> >> >> >> >> -----Original Message----- >> From: Misi Mladoniczky <[email protected]> >> To: arslist <[email protected]> >> Sent: Thu, Oct 14, 2010 1:10 pm >> Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES >> with character on Oracle 11g, AIX 6.1, ARS 7.5P4 >> >> >> Hi, >> >> Which version are you on? My experience with this is mainly from the good >> odl Admin-tool. >> >> Have you tried exporting the FLTR to a def-file? I recommend an XML-file >> in this case, to simplify editing. >> >> If you find the text in there, try to replace it with the field-id and >> reimport it. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> >> Products from RRR Scandinavia: >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >>> >>> Hi Misi, >>> >>> Tried that also, same outcome. >>> >>> >>> >>> >>> >>> >>> -----Original Message----- >>> From: Misi Mladoniczky <[email protected]> >>> To: arslist <[email protected]> >>> Sent: Thu, Oct 14, 2010 11:44 am >>> Subject: Re: Filter Issue: Command Line Action is not translating DB >>> NAMES >>> with character on Oracle 11g, AIX 6.1, ARS 7.5P4 >>> >>> >>> Hi, >>> >>> It should convert it to a name on your screen after you press >>> Modify/Save. >>> This is not what is stored in your actual FLTR/ACTL, it should be the >>> ID. >>> >>> If you edit the FLTR/ACTL action and resave it, it will do the >>> string-to-id-conversion which is probably what is failing to you... >>> >>> So every time you need to change the command, you need to change the >>> Name >>> to the Id before saving your change. >>> >>> Best Regards - Misi, RRR AB, http://www.rrr.se >>> >>> Products from RRR Scandinavia: >>> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >>> logs. >>> Find these products, and many free tools and utilities, at >>> http://rrr.se. >>> >>>> Hi Fred, thanks for responding. >>>> >>>> Sorry, I forgot to mention - I tried the DB ID; however, it converts to >>>> the DB Name. >>>> >>>> >>>> >>>> >>>> >>>> >>>> -----Original Message----- >>>> From: Grooms, Frederick W <[email protected]> >>>> To: arslist <[email protected]> >>>> Sent: Thu, Oct 14, 2010 10:57 am >>>> Subject: Re: Filter Issue: Command Line Action is not translating DB >>>> NAMES >>>> with character on Oracle 11g, AIX 6.1, ARS 7.5P4 >>>> >>>> >>>> It looks like the system is not recognizing your field name in the >>>> filter. >>>> In >>>> your filter's Run Process action try putting the field ID and saving >>>> the >>>> filter. >>>> This will let the system pull the field name. >>>> >>>> Fred >>>> >>>> -------Original Message------- >>>> From: Action Request System discussion list(ARSList) >>>> [mailto:[email protected]] >>>> On Behalf Of D >>>> Sent: Thursday, October 14, 2010 6:20 AM >>>> To: [email protected] >>>> Subject: Filter Issue: Command Line Action is not translating DB NAMES >>>> with >>>> character on Oracle 11g, AIX 6.1, ARS 7.5P4 >>>> >>>> ** >>>> >>>> Hello, >>>> >>>> Filter Issue: Run Process: Command Line Action is not translating DB >>>> NAMES >>>> with >>>> character on Oracle 11g, AIX 6.1, ARS 7.5P4 >>>> >>>> Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4 >>>> Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4 >>>> >>>> We are not having this issue on production, can anyone provide a >>>> possible >>>> solution? >>>> >>>> Process: On submit of incident/change ticket, this filter fires run >>>> process to >>>> run a command local to the unix server, passing variables for that >>>> request. >>>> However, one of the variables has characters. >>>> >>>> Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$" >>>> "$DESCRIPTION (S)$" "$email$" >>>> >>>> Result: >>>> RequestID: 0000001 >>>> Firstname: Jane >>>> Lastname: Doe >>>> Description: $DESCRIPTION (S)$ vs. Description: Hello >>>> World >>>> email: [email protected] >>>> >>>> I can change the DB NAME, but this requires a massive effort and >>>> coordination >>>> with other applications that feed Remedy, or feed by Remedy. >>>> Other solution, will be on key forms, depending on how many DB names >>>> have >>>> characters, create temp fields, and the workflow push data to those >>>> fields, then >>>> filter grab the data from those temp fields. >>>> >>>> >>>> Sincerely, >>>> Deyon >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >>>> >>>> >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >>>> >>>> -- >>>> This message was scanned by ESVA and is believed to be clean. >>>> >>>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >>> >>> >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >>> >>> -- >>> This message was scanned by ESVA and is believed to be clean. >>> >>> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> -- >> This message was scanned by ESVA and is believed to be clean. >> >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
