It looks like the system is not recognizing your field name in the filter. In your filter's Run Process action try putting the field ID and saving the filter. This will let the system pull the field name.
Fred -------Original Message------- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of D Sent: Thursday, October 14, 2010 6:20 AM To: [email protected] Subject: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4 ** Hello, Filter Issue: Run Process: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4 Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4 Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4 We are not having this issue on production, can anyone provide a possible solution? Process: On submit of incident/change ticket, this filter fires run process to run a command local to the unix server, passing variables for that request. However, one of the variables has characters. Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$" "$DESCRIPTION (S)$" "$email$" Result: RequestID: 0000001 Firstname: Jane Lastname: Doe Description: $DESCRIPTION (S)$ vs. Description: Hello World email: [email protected] I can change the DB NAME, but this requires a massive effort and coordination with other applications that feed Remedy, or feed by Remedy. Other solution, will be on key forms, depending on how many DB names have characters, create temp fields, and the workflow push data to those fields, then filter grab the data from those temp fields. Sincerely, Deyon _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
