Hi Misi, Tried that also, same outcome.
-----Original Message----- From: Misi Mladoniczky <[email protected]> To: arslist <[email protected]> Sent: Thu, Oct 14, 2010 11:44 am Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4 Hi, It should convert it to a name on your screen after you press Modify/Save. This is not what is stored in your actual FLTR/ACTL, it should be the ID. If you edit the FLTR/ACTL action and resave it, it will do the string-to-id-conversion which is probably what is failing to you... So every time you need to change the command, you need to change the Name to the Id before saving your change. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi Fred, thanks for responding. > > Sorry, I forgot to mention - I tried the DB ID; however, it converts to > the DB Name. > > > > > > > -----Original Message----- > From: Grooms, Frederick W <[email protected]> > To: arslist <[email protected]> > Sent: Thu, Oct 14, 2010 10:57 am > Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES > with character on Oracle 11g, AIX 6.1, ARS 7.5P4 > > > It looks like the system is not recognizing your field name in the filter. > In > your filter's Run Process action try putting the field ID and saving the > filter. > This will let the system pull the field name. > > Fred > > -------Original Message------- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] > On Behalf Of D > Sent: Thursday, October 14, 2010 6:20 AM > To: [email protected] > Subject: Filter Issue: Command Line Action is not translating DB NAMES > with > character on Oracle 11g, AIX 6.1, ARS 7.5P4 > > ** > > Hello, > > Filter Issue: Run Process: Command Line Action is not translating DB NAMES > with > character on Oracle 11g, AIX 6.1, ARS 7.5P4 > > Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4 > Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4 > > We are not having this issue on production, can anyone provide a possible > solution? > > Process: On submit of incident/change ticket, this filter fires run > process to > run a command local to the unix server, passing variables for that > request. > However, one of the variables has characters. > > Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$" > "$DESCRIPTION (S)$" "$email$" > > Result: > RequestID: 0000001 > Firstname: Jane > Lastname: Doe > Description: $DESCRIPTION (S)$ vs. Description: Hello > World > email: [email protected] > > I can change the DB NAME, but this requires a massive effort and > coordination > with other applications that feed Remedy, or feed by Remedy. > Other solution, will be on key forms, depending on how many DB names have > characters, create temp fields, and the workflow push data to those > fields, then > filter grab the data from those temp fields. > > > Sincerely, > Deyon > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
