Hi all
We're experiencing a major ARS issue. During the opening of any consoles in
ITSM we are getting the following:
ARERR [94] Timeout during database query -- consider using more specific search
criteria to narrow the results, and retry the operation: (servername)
We've restarted services, replaced some old DLL files (per BMC) but the problem
recurs. It happens primarily when opening the Overview Console but happens
occassionally on Problem or Incident Management console opening as well.
We're running ARS 7.5 patch 003 and ITSM 7.0.03 patch 009
Thanks!
Vianna
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