Node is set to files then dns (although it really does not matter since nslookup returns the correct alias IP anyway).
Looks like it is time to create a ticket. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Friday, November 05, 2010 2:32 PM To: [email protected] Subject: Re: ARS 7.6.03 Upgrade Error I wonder if your /etc/resolve.conf is set to dns Servernames AND /etc/nsswitch.conf is set to dns and then files.. vice files and then dns.. Just wondering.. This file resolve has your dns servers in it. the file nsswitch.conf decides where to go first and then second. If this is set to dns then it will do a nslookup first.. ... Otherwise: I am not sure I know any other quick checks.. Patrick Zandi -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Friday, November 05, 2010 2:20 PM To: [email protected] Subject: Re: ARS 7.6.03 Upgrade Error They are all listed in the hosts file (as well as in DNS). # # Internet host table # 127.0.0.1 localhost loghost # # Physical Host Entry xxx.yyy.zzz.192 remdev01 remdev01.corp.local # # Alias Info xxx.yyy.zzz.195 devars01 devars01.corp.local xxx.yyy.zzz.112 devars02 devars02.corp.local xxx.yyy.zzz.201 devars03 devars03.corp.local xxx.yyy.zzz.198 tstars01 tstars01.corp.local xxx.yyy.zzz.111 tstars02 tstars02.corp.local xxx.yyy.zzz.196 tstars03 tstars03.corp.local xxx.yyy.zzz.204 trngars01 trngars01.corp.local xxx.yyy.zzz.193 trngars03 trngars03.corp.local Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Friday, November 05, 2010 2:15 PM To: [email protected] Subject: Re: ARS 7.6.03 Upgrade Error ** I thought the /etc/hosts file contained that.. IP hostnameShort FQDN loghost? So xxx.yyy.zzz.001 hostname hostname.domain.com loghost or I have seen xxx.yyy.zzz.001 hostname.domain.com hostname loghost Patrick Zandi -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Friday, November 05, 2010 2:06 PM To: [email protected] Subject: ARS 7.6.03 Upgrade Error I am starting the process of upgrading our ARS 7.1.0 servers to ARS 7.6.03 and have run into a problem. I figured I would ask the list first. On our non-production server I have 8 instances of ARS 7.1.0 (patch 007) up and running (The server is a Sun SPARC box running Solaris 10). The 7.1.0 server(s) all run correctly. When I run the 7.6.03 installer to do an upgrade I encounter the error: "The AR System Server Alias Name tstars02 cannot be resolved into the fully qualified hostname or IP address remdev01. Please enter a valid IP address or hostname.". The server has the physical name "remdev01" and 8 additional IP addresses assigned (1 for each Remedy instance and all are entered into DNS correctly). None of the instances uses the portmapper and none of them know anything about the physical server name (everything is done by the alias and nothing should ever reference the physical name). I ssh to the server using the alias (and I can see that the SSH_ environment variables have the correct IP). I ping the tstars02 alias and it responds correctly. Has anyone played with the install on Solaris enough to guess where it is reading the physical server name from? Fred _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
