This makes me think you are close. Did you restart the email engine after updating the HTML template? The templates are cached (for a half hour by default if I remember correctly).
Jason On Fri, Nov 19, 2010 at 7:28 AM, Reiser, John J <[email protected]>wrote: > ** > > Additional note. > > > > The attachments are in the AR System Email Messages form but they don’t get > sent. > > > > --- > John J. Reiser > Remedy Developer/Administrator > > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Reiser, John J > *Sent:* Friday, November 19, 2010 10:11 AM > *To:* [email protected] > *Subject:* Re: EXTERNAL: Re: Sending an attachment with an html template > email > > > > ** > > Jason, > > I call out the Attachment Field not the Pool. > > #$$Briefing Download$$# > > > > I get the name of the file followed by the text (see attachment) > > But there is no attachment. > > I even have the two short cuts for the ARTask and the web URL checked. > > They are not included either. > > If I remove the Template I get all of the attachments and the URL in the > email. > > I guess I have to build the HTML in a character field and load that during > the Notification. > > Thanks, > > > > --- > John J. Reiser > Remedy Developer/Administrator > > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* Friday, November 19, 2010 10:00 AM > *To:* [email protected] > *Subject:* EXTERNAL: Re: Sending an attachment with an html template email > > > > ** > > Are you calling the attachment field somewhere in the html template? Try > putting #$$AtachmentFieldName$$# in your template (double check my '#$$' > syntax, I can't look up an example right now and haven't had my first cup of > coffee yet). > > Jason > > On Nov 18, 2010 1:48 PM, "Reiser, John J" <[email protected]> wrote: > > Hello Listers, > > ARS 7.1.0 Patch 4 > > MS SQL2005 > > I'm trying to set up a Notification action that sends an email ( > formatted with an HMTL Template) with a PDF attachment. > > The form used in the Escalation has an attachment pool with a single > attachment field. > > I was hoping to send a nice looking HTML formatted email and the file > stored in the attachment field. > > If I remove the template the attachment file gets sent. > > If I have a template (HTML) the attachment is missing. > > All fields and the form are Public. > > All fields are added to the email message under Fields | Include Fields | > All . > > I'm even sending it to my admin account name instead of an email address > so the notify action can resolve the permissions for the account. > > Thank you, > > --- > > John J. Reiser > > Remedy Developer/Administrator > > Senior Software Development Analyst > > Lockheed Martin - MS2 > > The star that burns twice as bright burns half as long. > > Pay close attention and be illuminated by its brilliance. - paraphrased > by me > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
