I'm going to answer for John (sorry I know that's not appropriate, but I can't help it -->it's Friday and I don't want to do my own work... :) )
Dynamic Attachment Yes, using the Attachment Functionality in AR System Email Templates is usually static and just gets added to the outbound email if that template is specified. But you can dynamically update it with a push fields if you wanted. I was just trying to determine if even the static would work for him, and give him some other options to get it to go out. We're on ITSM 7.1, and in the CTM:Email System form, a person has the ability to send an email with an attachment. We use an HTML template for those emails, and when someone adds an attachment it still comes through fine. In the filter that actually sends the email, we specified the fields to be sent in the email (didn't use all, picked the fields specifically), and one of them was the Attachment field, And it works fine. So its strange that it's not working for John. Of course we're on ARS 7.1. Patch 8 Maybe patch level? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Friday, November 19, 2010 12:02 PM To: [email protected] Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email ** Just want to make sure we are all on the same page... Do you want the attachment to be dynamic based on what is stored in each record's attachment field (Briefing Download) or a static attachment? >From the original description I assumed that you want the attachment to change >based on the source record. Each record/email will have a different 'Briefing >Download' attachment. Using the attachment functionality in the "AR System Email Templates" form will send the same attachment every time. For example we have an HTML template that is used to send people an email when they are approved for remote access. The HTML template configuration includes some static installation and configuration instructions. Jason On Fri, Nov 19, 2010 at 9:20 AM, Reiser, John J <[email protected]<mailto:[email protected]>> wrote: ** Matt, I tried it and it did not send the file. However I did see a note in the 7.6 manual that says attachments when using HTML templates can only be graphic files types. Even though I'm on 7.1.0 I think this may apply to me as well. The 7.1 docs don't have the warning but the rest of the paragraph about attachments with HTML Templates talks about .gif or .jpg files. I'm guessing that is for embellishments to the html layout. I'll keep trying. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Matthew Perrault Sent: Friday, November 19, 2010 10:47 AM To: [email protected]<mailto:[email protected]> Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email ** In the AR System Email Templates form, There's a tab for Template Attachments. What happens, if you add an attachment in there, and then send the email? If it doesn't pick up the Attachment from there, and add it to the outbound email, then I would submit a defect to BMC. If it does pick up THAT attachment, then you could possible look at updating that attachment (in the Email Templates form) with a push fields action to push from your attachment pool/field, To that attachment pool/field. HTH Matt P. From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Reiser, John J Sent: Friday, November 19, 2010 9:29 AM To: [email protected]<mailto:[email protected]> Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email ** Additional note. The attachments are in the AR System Email Messages form but they don't get sent. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Reiser, John J Sent: Friday, November 19, 2010 10:11 AM To: [email protected]<mailto:[email protected]> Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email ** Jason, I call out the Attachment Field not the Pool. #$$Briefing Download$$# I get the name of the file followed by the text (see attachment) But there is no attachment. I even have the two short cuts for the ARTask and the web URL checked. They are not included either. If I remove the Template I get all of the attachments and the URL in the email. I guess I have to build the HTML in a character field and load that during the Notification. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Jason Miller Sent: Friday, November 19, 2010 10:00 AM To: [email protected]<mailto:[email protected]> Subject: EXTERNAL: Re: Sending an attachment with an html template email ** Are you calling the attachment field somewhere in the html template? Try putting #$$AtachmentFieldName$$# in your template (double check my '#$$' syntax, I can't look up an example right now and haven't had my first cup of coffee yet). Jason On Nov 18, 2010 1:48 PM, "Reiser, John J" <[email protected]<mailto:[email protected]>> wrote: > Hello Listers, > ARS 7.1.0 Patch 4 > MS SQL2005 > I'm trying to set up a Notification action that sends an email ( formatted > with an HMTL Template) with a PDF attachment. > The form used in the Escalation has an attachment pool with a single > attachment field. > I was hoping to send a nice looking HTML formatted email and the file stored > in the attachment field. > If I remove the template the attachment file gets sent. > If I have a template (HTML) the attachment is missing. > All fields and the form are Public. > All fields are added to the email message under Fields | Include Fields | All > . > I'm even sending it to my admin account name instead of an email address so > the notify action can resolve the permissions for the account. > Thank you, > --- > John J. Reiser > Remedy Developer/Administrator > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by me > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the > Answers Are" _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
