It is probably looking for websvc70.jar (since you are on ARS 7.0) and should
be defined on a "ARF-Java-Class-Path" line in the ar.conf. The file may be
there, just the line missing in the conf.
If you have the ar_install script look in it for "ARF-Java-Class-Path". It
should tell you what needs to be on that line
i.e.
> less ar_install
/ARF-Java-Class-Path
There is also a pluginsvr/pluginsvr_config.xml file that has a
ARSYS.ARF.WEBSERVICE section. Make sure the path in there is correct.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Anderson Debra (PRN)
Sent: Tuesday, December 28, 2010 3:40 PM
To: [email protected]
Subject: Re: Setting up web serivces on ARS existing server
Hi Fred,
Thanks for the tip. I tried this process but got an error on a missing class
file for the plug-in startup.
In searching thru the jar files in the ar server bin area didn't find any with
this class or class path included.
Is it possible the file that contains this class would be missing if the
plug-in was not selected during the original install?
Exception in thread "main" java.lang.NoClassDefFoundError:
com/remedy/arsys/api/Util
390695 : Can't locate the WebServiceSoapClient class (ARERR 9130)
Any idea where this class file might be located?
Thanks
Debra
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Tuesday, December 28, 2010 12:32 PM
To: [email protected]
Subject: Re: Setting up web serivces on ARS existing server
If you have the line "Plugin: {path_to_file}/libwebservice.so" in your ar.conf
then the plugin is installed. There are no forms required for the plugin to
function.
To install the plugin do the following:
First Find the file "libsebservice.so" is on your system.
Second Add a line in the ar.cfg "Plugin: {path_to_file}/libwebservice.so"
Third Restart the arserver processes
To remove the plugin simply comment out the plugin line in the ar.conf and
restart the arserver processes.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Anderson Debra (PRN)
Sent: Tuesday, December 28, 2010 1:40 PM
To: [email protected]
Subject: Setting up web serivces on ARS existing server
**
Hi Everyone,
We are running ARS 7.0.01 on Solaris with Mid-tier and want to try out Remedy
Web Services integration.
However I believe when our server was installed (a few years back) the
web-services plug-in was not installed.
Two Questions
1 - How can I confirm the web-service plug-in is not installed. I don't see
any of the expected forms in the system for web services and the ar.conf file
doesn't list any web-service plug-in.
2 - The install documentation doesn't give a lot of help on adding a plug-in to
an existing system. I have to be careful not to mess up our development
server as its used by several teams. Does anyone have suggestions on how to
install/add this plug-in with minimal risk to the existing system?
Thanks
Debra
Debra Anderson
T 415.808.9118 | F 415.808.3535
600 Harrison St . San Francisco, CA . 94107
PRN | media where & when it matters
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