I did check the websvc70.jar file located in my server bin but this file does not contain the class that is reported in the error. Also I don't have any of the settings or files you mention below ARF-Java-Class-Path is not in my ar.conf file anywhere and I don't have a file called pluginsvr_config.xml anywhere where my ars files are installed - perhaps these items are only setup if you install specific plug-ins during the install process.
Thanks again! Debra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Tuesday, December 28, 2010 2:01 PM To: [email protected] Subject: Re: Setting up web serivces on ARS existing server It is probably looking for websvc70.jar (since you are on ARS 7.0) and should be defined on a "ARF-Java-Class-Path" line in the ar.conf. The file may be there, just the line missing in the conf. If you have the ar_install script look in it for "ARF-Java-Class-Path". It should tell you what needs to be on that line i.e. > less ar_install /ARF-Java-Class-Path There is also a pluginsvr/pluginsvr_config.xml file that has a ARSYS.ARF.WEBSERVICE section. Make sure the path in there is correct. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anderson Debra (PRN) Sent: Tuesday, December 28, 2010 3:40 PM To: [email protected] Subject: Re: Setting up web serivces on ARS existing server Hi Fred, Thanks for the tip. I tried this process but got an error on a missing class file for the plug-in startup. In searching thru the jar files in the ar server bin area didn't find any with this class or class path included. Is it possible the file that contains this class would be missing if the plug-in was not selected during the original install? Exception in thread "main" java.lang.NoClassDefFoundError: com/remedy/arsys/api/Util 390695 : Can't locate the WebServiceSoapClient class (ARERR 9130) Any idea where this class file might be located? Thanks Debra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Tuesday, December 28, 2010 12:32 PM To: [email protected] Subject: Re: Setting up web serivces on ARS existing server If you have the line "Plugin: {path_to_file}/libwebservice.so" in your ar.conf then the plugin is installed. There are no forms required for the plugin to function. To install the plugin do the following: First Find the file "libsebservice.so" is on your system. Second Add a line in the ar.cfg "Plugin: {path_to_file}/libwebservice.so" Third Restart the arserver processes To remove the plugin simply comment out the plugin line in the ar.conf and restart the arserver processes. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anderson Debra (PRN) Sent: Tuesday, December 28, 2010 1:40 PM To: [email protected] Subject: Setting up web serivces on ARS existing server ** Hi Everyone, We are running ARS 7.0.01 on Solaris with Mid-tier and want to try out Remedy Web Services integration. However I believe when our server was installed (a few years back) the web-services plug-in was not installed. Two Questions 1 - How can I confirm the web-service plug-in is not installed. I don't see any of the expected forms in the system for web services and the ar.conf file doesn't list any web-service plug-in. 2 - The install documentation doesn't give a lot of help on adding a plug-in to an existing system. I have to be careful not to mess up our development server as its used by several teams. Does anyone have suggestions on how to install/add this plug-in with minimal risk to the existing system? Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St . San Francisco, CA . 94107 PRN | media where & when it matters _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
